Trustco Bank reviews

2.8

27% would recommend to a friend

(362 total reviews)
avatar

Robert J. McCormick

34% approve of CEO

36% positive business outlook

Trustco Bank has an employee rating of 2.8 out of 5 stars, based on 362 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Trustco Bank employee rating is 25% below average for employers within the Financial Services industry (3.7 stars).

Reviews by job title

362 reviews
2.0
Oct 13, 2013
Recommend
CEO approval
Business Outlook

Pros

Good entry level positions. They are willing give employees opportunities and they generally look fill positions from within.

Cons

Extremely underpaid compared to similar positions within the area/industry. Best opportunity for promotion is in the branch but expectations/pressure by upper management is overwhelming. Once you move to an internal position the opportunity for salary increases becomes much more difficult.

5.0
Mar 17, 2013

They reward performance

Recommend
CEO approval
Business Outlook

Pros

Trustco is so much better than the big bank I used to work for. They know your name and recognize those who perform. Tellers now get a bonus if we pass our shops.

Cons

Better support and attitude from operations

1.0
Mar 10, 2013
Recommend
CEO approval
Business Outlook

Pros

The only pros I can come up with are the people I work with. Honestly, they are the reason I haven't gone out of my mind working for this company.

Cons

Ha! Well, let's begin. The pay is outrageously low, especially when newer hires are just starting who make more than the people who have been there for a time do. This has to be illegal somehow. There is something seriously wrong when someone who is just starting makes even a dollar more than someone who has more experience, how can they justify this logically!?. The "technology" consists of machines that haven't been used since the caveman era. I'm honestly shocked that people are still satisfied banking with this place, of course their main client base is made up of people who probably knew God personally so this is understandable because these people are so set in their ways they refuse to change anything. The hours are ridiculous, there is no need to stay open until 6 four nights out of five, maybe they could keep the hours on Friday but even that is a stretch, and opening the drivethru at 8 is completely unnecessary as my branch does not get any customers at the window until eithr 8:30 or even closer to 9. The entire operation is run very shoddily with little to no appreciation for the "lower end" employees, it's no wonder the place has so much turnover.

Viewing 352 - 354 of 362 Reviews

Glassdoor has 369 Trustco Bank reviews submitted anonymously by Trustco Bank employees. Read employee reviews and ratings on Glassdoor to decide if Trustco Bank is right for you.