Does Trustco Bank pay their employees well?

According to anonymously submitted Glassdoor reviews, Trustco Bank employees rate their compensation and benefits as 2.1 out of 5. Find out more about salaries and benefits at Trustco Bank. This rating has improved by 6% over the last 12 months.

How satisfied are employees working at Trustco Bank?

27% of Trustco Bank employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Trustco Bank 2.6 out of 5 for work life balance, 2.1 for culture and values and 2.4 for career opportunities.

What are the top reviewed jobs at Trustco Bank?

Branch Manager (30) , Teller (30) , Bank Teller (29) , Assistant Manager (26) , Universal Banker (24) , Assistant Branch Manager (21) , Manager (17) , Head Teller (15) , Assistant Brand Manager (ABM) (5) , Part Time Teller (5) , Customer Service Representative (4) , Senior Associate Banker (4) , Senior Universal Banker (4) , Assistant Branch Manager (ABM) (3) , Operations Specialist (3)

What are the pros of working at Trustco Bank according to real employee reviews?

"People you work with are mostly nice" ((in 10 reviews)); "Some great customers and employees" ((in 7 reviews)); "Paid holidays." ((in 5 reviews)); "Job stability and consistent hours compared to many finance roles" ((in 4 reviews)); "Easy work environment and learning place" ((in 3 reviews))

What are the cons of working at Trustco Bank according to real employee reviews?

"Low pay and can be overwhelming with no on to cover your lunch" ((in 67 reviews)); "Awful upper management." ((in 15 reviews)); "No upward mobility, poor training, work Saturdays" ((in 14 reviews)); "Poor management makes for frustration among employees." ((in 14 reviews)); "Some are lucky to have a good manager (I was)" ((in 12 reviews))

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Trustco Bank

Trustco Bank reviews

2.8

27% would recommend to a friend

(362 total reviews)

Robert J. McCormick

34% approve of CEO

36% positive business outlook

Ratings by category

2.9

Diversity & inclusion

2.6

Work/Life balance

2.4

Career opportunities

2.1

Culture & values

2.1

Compensation and benefits

2.0

Senior management

Trustco Bank has an employee rating of 2.8 out of 5 stars, based on 362 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Trustco Bank employee rating is 25% below average for employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

362 reviews

5.0

Oct 19, 2025

A Great Starting Job

Assistant branch manager (abm)

Recommend

CEO approval

Business Outlook

Pros

Fast growing path within the bank.

Cons

The compensation wasn’t exceptional, but it was fair given the manageable workload.

1.0

Oct 4, 2025

Trustco Bank

Teller i

Recommend

CEO approval

Business Outlook

Pros

We had 10+ holidays off. The schedule was part time and it was a really good schedule. The schedule was a set schedule and that was good. Some of the employees were nice and helpful.

Cons

They have a big turnover in employees, more than most financial institutions. They hire anyone off the street. The training is terrible. They have some very hostile employees and they continue to employ them even when they get violent. They tell you that you need to toughen up. They have had some employees that are not helpful and that are down right rude and hateful. There is a lot of yelling in some branches. There’s no respect at all. This is definitely NOT a good place to work. I would not recommend it to anyone.

1.0

Sep 16, 2025

Limit your expectations

Manager

Recommend

CEO approval

Business Outlook

Pros

You have a job, but no special pros about this job.

Cons

Low pay. Uncaring management that can even be unreasonable. Use your intuition and read between the lines of the comments.

Viewing 25 - 27 of 362 Reviews

Jobs at Trustco Bank

Part Time Teller - Florida

Longwood, FL

View job

Full Time Courier - Longwood, FL

Longwood, FL

View job

Assistant Branch Manager - Florida

Training Coordinator - Longwood, FL