Twilio reviews

3.9

72% would recommend to a friend

(2,076 total reviews)
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Khozema Shipchandler

85% approve of CEO

60% positive business outlook

Twilio has an employee rating of 3.9 out of 5 stars, based on 2,076 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Twilio employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

2K reviews
5.0
Nov 24, 2014

Fair and honest environment - great community!

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

From the first interview and each day when I walk in I have been welcomed into a great community of kind hearted respectful, fun loving people. It is a community that enjoys the work and growth of what they are creating and supporting professionally and personally. It sounds goofy but it really is a pleasure to work at Twilio and people try hard to make it all work... through the good, bad and ugly. I appreciate that everyone respects each other and no one person's job is more important than the other person's job within the organization...

Cons

Every fast growing family, I mean company has its dysfunctional features and Twilio is always willing to acknowledge their dysfunctions and work through their issues. I am confident if I speak up regarding an issue...and come prepared with a reasonable solution to that issue...it will be heard and hopefully put into action.

5.0
Sep 1, 2014

The nine values

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The company is determined to hold to it's nine value as it grows, and this makes it a fantastic, honest and open place to work. I've never been part of such a large team that is so passionate, committed and truly believe in what they are doing. The work life balance is fantastic, with unlimited PTO and a "family-first" attitude, burn out is tackled by being offered time to rest and relax. The perks are amazing, travel and expenses are all covered. The opportunity for personal development (at least for me) has been great.

Cons

I fear that the company will lose the ability to scale it's communal, family feel as it grows, but the C-level team is working extremely hard to tackle this problem before it becomes one.

5.0
Aug 4, 2014
Recommend
CEO approval
Business Outlook

Pros

I love it here. People care; about the product, about each other, about the customer. The talent at every corner of this company is staggering. And everyone I have dealt with is willing to help and teach and make things work.

Cons

A little process, but not too much, would be a great help as we grow.

Viewing 2062 - 2064 of 2,076 Reviews

Glassdoor has 2,323 Twilio reviews submitted anonymously by Twilio employees. Read employee reviews and ratings on Glassdoor to decide if Twilio is right for you.