employer cover photo
employer logo
employer logo

U.S. Customs and Border Protection

Engaged Employer

U.S. Customs and Border Protection reviews

3.6

71% would recommend to a friend

(523 total reviews)

Rodney S. Scott

78% approve of CEO

68% positive business outlook

U.S. Customs and Border Protection has an employee rating of 3.6 out of 5 stars, based on 523 company reviews on Glassdoor which indicates that most employees have a good working experience there. The U.S. Customs and Border Protection employee rating is in line with the average (within 1 standard deviation) for employers within the Government & Public Administration industry (3.6 stars).

Reviews by job title

523 reviews
2.0
Dec 9, 2015
Recommend
CEO approval
Business Outlook

Pros

Great mission. Facilitating safe travel and economic development is absolutely necessary. Purpose can easily be extracted in defense of our nation.

Cons

Bureaucratic and "old-boys" club culture. Very stratified. Commitment to the mission is evident in the "field" but is lip service at the leadership level where competition for position and power is evident. The mission is affected by the lack of collaboration between CBP and other DHS organization's.

2.0
Nov 12, 2015
Recommend
CEO approval
Business Outlook

Pros

Money if you like to work overtime is fantastic depending on location and situation. Plenty of TDY opportunities. Shift differential is 20% for mids , 15% for evenings , Sunday pay and double time over 8 hours or 40. Great upward mobility if you are become what upper management wants you to become. 20 Year Retirement as long as you stay a CBPO or other LE

Cons

Often weird hours and holidays as typical in LE. Leave can be hard to get when you want / need it as they are often understaffed to accommodate . You have to set up leave choices for the year by the fall before (usually). The big money comes working double shifts with turnarounds, it's great cash but hard on you. Getting hired is hard due to the polygraph procedure which is right of out 1984 "Orwell". How horrible this is depends on the examiner but their play book comes straight from Internal Affairs with orders to tear you down. Yes I have read it and I personally find it insane. FWIW since it's transition DHS has rated bottom of the list or second place at the bottom in the annual Gov employee satisfaction. survey. First and second level supervisor turnover is very high with many working a couple years then voluntarily busting back to regular officer. There is little or no positive interactive between management and first line officers and CBP brings new meaning to the term Micromanagement . You will encounter these conditions at every POE anywhere in the country with very few exceptions.

4.0
Nov 3, 2015

Border Patrol

Recommend
CEO approval
Business Outlook

Pros

Good pay, good benefits, plenty of down time. There are a lot of like minded individuals which builds esprit de corps and makes friendships great.

Cons

No mobility. Limited upward potential. Bi-polar management from the top down. Extremely politicized environment with little guidance or continuous focus on any particular mission.

Viewing 457 - 459 of 523 Reviews

Glassdoor has 549 U.S. Customs and Border Protection reviews submitted anonymously by U.S. Customs and Border Protection employees. Read employee reviews and ratings on Glassdoor to decide if U.S. Customs and Border Protection is right for you.