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U.S. Customs and Border Protection

Engaged Employer

U.S. Customs and Border Protection reviews

3.6

71% would recommend to a friend

(523 total reviews)

Rodney S. Scott

78% approve of CEO

68% positive business outlook

U.S. Customs and Border Protection has an employee rating of 3.6 out of 5 stars, based on 523 company reviews on Glassdoor which indicates that most employees have a good working experience there. The U.S. Customs and Border Protection employee rating is in line with the average (within 1 standard deviation) for employers within the Government & Public Administration industry (3.6 stars).

Reviews by job title

523 reviews
1.0
Aug 28, 2024
Recommend
CEO approval
Business Outlook

Pros

The pay is mediocre to okay. The job itself isn't hard.

Cons

I felt like my soul had been sucked out through my ears. Children locked up in holding cells, young men hoping to escape oppression being treated like vermin in need of extermination, people thousands of miles away from the places they used to call home in search of safety being locked up and fed little frozen burritos a few times a day while they wait to be thrown back into Mexico. Also, the flip side of the job being so easy is that working here inevitably leads to intellectual starvation. Just about zero critical thinking at the GS-12 and below levels of the 2210 position, and GS-13 supervisors generally suffer from having to manage the daily minutiae of teams of people and receive not much more glory than the technicians they're in charge of. GS-14 isn't much better, but they at least get to manage projects. The problem with getting over the GS-13 hump is, managerial positions open up only once in a blue moon, and are given based more on seniority and military service than on actual suitability for the job, so employees with ambitions of becoming even lower management have to wait a long time to ascend even a single rung of the ladder. If you're looking for a supervisor job, expect to be working 25 or more years before you get your first real chance at a promotion, and hope no one else with more experience decides to take the position.

5.0
Aug 22, 2024
Recommend
CEO approval
Business Outlook

Pros

Awesome mission, terrific training and opportunities. Culture focused on health and welfare of the employee and their families.

Cons

Long hours and unscheduled overtime requirements

4.0
Aug 21, 2024
Recommend
CEO approval
Business Outlook

Pros

Miami Airport is a great port. Lots of OT available, 10 hour shifts, 3 days off in a row.. 4 days off when it hits weekends.

Cons

The airport is VERY busy, Sometimes you get mandatory OT. The immigration issues you see here will make you "shake your head" in disbelief..

Viewing 61 - 63 of 523 Reviews

Glassdoor has 549 U.S. Customs and Border Protection reviews submitted anonymously by U.S. Customs and Border Protection employees. Read employee reviews and ratings on Glassdoor to decide if U.S. Customs and Border Protection is right for you.