UKG reviews

3.2

48% would recommend to a friend

(7,034 total reviews)

Jennifer Morgan

44% approve of CEO

41% positive business outlook

UKG has an employee rating of 3.2 out of 5 stars, based on 7,034 company reviews on Glassdoor which indicates that most employees have a good working experience there. The UKG employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

7K reviews
1.0
Feb 26, 2023

UKG's purpose is not their people.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Benefits, 401k, "unlimited" PTO, coworkers

Cons

After more than a week since their official RTO announcement and watching Glassdoor reviews pile up, here is why UKG employees are angry. Return to Office was announced about year ago when UKG stated their Hybrid work model. However, people that were hired virtually and had it written in black and white on their offer letters, were going to stay virtual. The rug was pulled out of said virtual employees a little over a week ago. After a c-suite state of meeting, it was pretty clear that they were pushing for all employees to convert to the hybrid, 3x per week in-office schedule. In case there were any doubts left, it was followed by an email allowing employees 4 weeks to have them and their families adjust to the new schedule. And the coldly written FAQ attached answered the biggest question.... employees hired virtually were also expected to come in. People naturally had questions such as: What is considered a local employee? How many miles away from an office does UKG consider local? My team is on the other side of the US, do I still have to go into an office? How can I opt out? Are there exemptions? Managers and Directors were also taken aback. They really did not know that this announcement was being made. Nevertheless, it doesn't sound like managers nor directors have any say in the matter. Exemptions will probably be given for extreme cases. Badge swipes will be monitored and if there are not enough people coming to the office, the mandates will have more severe consequences if not followed. During the first wave of national RTOs, UKG offered remote positions that candidates accepted because they were told they would remain virtual. No one takes a position knowing they will at one point encounter 3.5 hours of traffic, extra car expenses, clothes, and less time with family if that position were to ever require in-office commutes. Yet, UKG has not issued a follow-up regarding the questions that were originally asked about radius and scattered teams. Employee surveys closed the day before the announcement. Surveys that certainly state "We want to stay home" despite what C-level executives overhear in-office workers say. No one is going to tell them to their face they hate coming into the office. I don't expect the next company survey to score even half of what it did this time around. For a company, whose slogan is "Our Purpose is People", it is painfully obvious their purpose is not THEIR people. I feel for the employees who have children, aging parents, or whatever is going on with them that means the world to them. For young, single employees it may not be that big of a deal. For families with complicated dynamics and depend on the benefits, it's a true come-to-Jesus moment. They are now realizing they either comply or resign. It may be what the company wants... a way to thin the herd without having to announce additional layoffs. This is not Kronos anymore. It certainly isn't Ultimate Software anymore. It is the mix in name only of what once were two great companies.

1.0
Feb 26, 2023
Recommend
CEO approval
Business Outlook

Pros

Benefits are very helpful when it comes to take home pay. The fact that you’re not seeing a deduction from your semi- weekly salary definitely helps despite the hourly pay not being the best.

Cons

Since the merger the “new company” isn’t much like Kronos nor isn’t like Ultimate. It’s a completely different organization all together. It’s called “ Hell” The solan “Our purpose is people” really means “ our sales people are our purpose. At this point I don’t even believe our leaders even care about the customers best interest. I’ll explain later. The CEO is abrasive in every meaning of the word. Every town hall meeting that is conducted, we’re met with aggressive language from our very own. When it was announced that we’d be returning back into the office, our CEO basically threatened the benefits of those who weren’t compliant. He mentioned that if we didn’t show up to the office at least 2 x a week, that the company would consider this a resignation. He even went further in saying that we could not file for unemployment if we decided to as a result of the “fake resignation “. People that had worked from home for over 2 years, never even thought going back into the office would be a question. Employees were allowed to change there. “ office location” at some point during the whole pandemic. The staff only received 60 day notice to organize this shift. People had moved and sold their cars because, again the thought of returning to the office was never one that was considered. Especially, with not such short notice. Productivity was up and while we were stressed we still got the job done virtually. The reason to return back into the office was due to onboarding new hires. Since the company likes to take short cuts, instead of hiring more professionals training resources they figured it would be the responsibility of the more tenured employees to help onboard. And so, let’s force everyone back into an empty office. Why empty office? Well, since we work with a team of geniuses, most of the people with the most knowledge and tenure were listed “ virtual”. If you had a manager that was on top of it, your request was submitted and approved. Unfortunately, some managers believed that HR would do the right thing and accommodate the promised request, but boy were managers and employees in for a shock. The organization loss a ton of talent due to their push to force people back into the office. The only people left in office were a few tenured folks and a bunch of new hires with little to no support. The organization is pushing productivity while cutting cost on hiring the right talent. This isn’t the type of job in which you can learn within 3 months. The products are robust and the work flow is imperfect. Oh and don’t get me started on PTO. Non- exempt employees are expected to close out the same number of cases while on vacation. The workload and the expectations aren’t necessarily fair. If you want time off work harder. I believe that breaks some sort of labor law. I’m not sure why no one has reported this. If you’re a manager your work definitely doesn’t stop. You cannot take time off without some huge change being made while you’re gone. Your anxiety is on full blast. Now that the organization is going into a Pod structure, managers and employees are expected to adopt a backlog that sometimes hits the 100s. They’re asking for more without giving employees any incentive. Our C suite leaders are only concerned with one thing “ Selling the company” they want to show that more can be done with less. Make the organization look more desirable for potential buyers. Well, buyers be aware because you’re not going to have any staff left at this rate.

2.0
Jun 20, 2022

Masterclass in how sloppy mergers break a company culture

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The benefits are pretty good, but the salaries aren't that competitive. Used to be "the people" or "the culture," but when everyone has left.... does that even count anymore?

Cons

We basically have stopped delivering products for our customers, and then even the basics become a fire drill. Projects take forever, change constantly, and leadership isn't stable. So many really important leaders within teams and at the top have left or been bounced into meaningless roles. There's almost no fighting spirit anymore, and UKG is falling behind... slowly but surely. The culture that made the company special has been replaced with a tactical, operational focus and really aggressive top-down mandates about how teams should run, what the weekly cadences are, our exact process.

Viewing 88 - 90 of 7,034 Reviews

Glassdoor has 7,735 UKG reviews submitted anonymously by UKG employees. Read employee reviews and ratings on Glassdoor to decide if UKG is right for you.