UKG Technical Support Engineer/Analyst IV reviews

1.3

4% would recommend to a friend

(11 total reviews)

Jennifer Morgan

Not enough data to show CEO approval

4% positive business outlook

Reviews by job title

11 reviews
2.0
May 3, 2010
Recommend
CEO approval
Business Outlook

Pros

Compensation is fairly competitive Yearly bonus in engineering tied to company performance Great Co-Workers Engineering dress code is pretty relaxed - which is pretty nice since engineering is not customer facing anyway.

Cons

Ironically, a company that is built on helping other companies manage their workforce is not very effective at it. The organizational structure creates several conflicts of interest which means there is usually a department that loses - creating a never ending work/life imbalance. Intimidation is a prevalent management style. As a result of the organizational structure mentioned above some management is not responsive, does not take responsibility for their actions and blames the "other" department or senior management. Customers that recognize the internal conflict use it to their advantage to get the best deal. In the end, the development team absorbs the blunt of the blame. Going private has exposed this cultural flaw - number one goal is to squeeze as much profit as possible for the private equity firm in an attempt to show your worth. I'm not against profit - but at a company that's classified as a software firm, cost cutting measures should not include computer hardware used for development. It's also not acceptable to think that you can reduce costs by constantly requiring nights and weekends over and over - it's not sustainable, you have burnout and its shows a lack of corporate character and integrity.

2.0
Mar 9, 2010
Recommend
CEO approval
Business Outlook

Pros

Pay was pretty good and the training opportunities were plentiful both for internal and third party (oracle, sql server) technologies. It used to be a stable company, but has gone through several rounds of layoffs.

Cons

The technology used in the product is stale and definitely not even close to cutting edge. Things are done in a very specific way, innovation is not really required or welcome at least in the services organization.

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