Pros
Not too many left unfortunately. Used to be a wonderful place where employees were happy and cared for.
Cons
Current customers and employees come last. Leadership is tone def to customer frustrations and feedback employees have been providing for the past 2 years. Execs are only concerned with getting new customers signed and only now starting to realize how many customers are leaving as it’s hitting their bottom line. All employees are overwhelmed and unhappy. The amount of product support issues are piled up with no end in site and fed up customers. Employees get no help from leadership and everything is a bandaid. Imagine coming to work daily and having to respond to mounds of unhappy customers with no help from leadership because they are in the same boat you are and inundated with requests they can’t find answers to and unable to provide customers with any update or timeline to their escalated items. Executive Leadership has made too many poor decisions without truly understanding processes and workflow, this leads to constant changes but none moving in the right direction. Too much role corruption and not enough clear direction at the executive leadership level has led to accountability issues and many arguments internally among teams only slowing response times to the customer. Items circle teams internally with very little movement. Everyday is now a battle at UKG externally as well as internally. The focus is no longer on the customer or employee. Unfortunately good employees are paying for low customer survey scores as they are being rated on things which are completely out of their control which is leading to high employee turnover. This only makes the internal issues worse as there are too many new employees in support without the product background or experience to really troubleshoot and it feels like we are down to only a few legacy employees that truly understand our old crumbling product. The line for these few resources is long and not sustainable.