UPS reviews

3.4

54% would recommend to a friend

(36,823 total reviews)
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Carol B. Tomé

36% approve of CEO

42% positive business outlook

UPS has an employee rating of 3.4 out of 5 stars, based on 36,823 company reviews on Glassdoor which indicates that most employees have a good working experience there. The UPS employee rating is in line with the average (within 1 standard deviation) for employers within the Transportation & Logistics industry (3.5 stars).

Reviews by job title

37K reviews
4.0
Nov 24, 2019
Recommend
CEO approval
Business Outlook

Pros

The people I worked with were the best part. All of the people I worked under had a real interest in my success. They helped whenever they could and knew when to just let me figure things out on my own. The pay was not bad for the position I was in, which was an hourly specialist. The salary employees also start at a decent salary. They almost exclusively hire from inside so once you are in you have the opportunity to work in tons of different positions depending on what you would like to do.

Cons

The company is very old and it shows when it comes to their internal processes. It didn't always feel like everybody was pulling in the same direction, and I know I was not alone in this opinion. Lots of people who work there have been there for their whole careers which leads to some people becoming very stuck in their ways and not receptive to change. If you are starting from off the street be prepared to have to learn A LOT just to get to a basic level of knowledge.

1.0
Nov 10, 2019
Recommend
CEO approval
Business Outlook

Pros

Easy job. Nearly impossible to get fired. Okay pay - $18.50 per hour and if you hit "plan" you get about $3,300 per quarter (minus tax). About 5% of the office gets more than $4,000 per quarter in commission. Some people get $0 per quarter. Most i've seen is $12,000, but that is one in 225.

Cons

You have three weeks of training because the turnover is so high that they consistently need to replace all the employees. It feels like a prison - no windows and no socializing for three weeks. Essentially, once you leave training you enter for a drawing in the lottery. Either you can get in the greatest territory in the building because the guy got promoted, or you fall into the worst territory that is so far behind that no matter how much time you spend trying to catch up you have no chance. They tell you the commission is uncapped, but it is definitely capped - and they will do anything to avoid you from earning more money. They feed off of "cultivations" which are instant gratification sales - where the director and managers give you high fives and awards. Then, in three months when the "cultivation" doesn't match what you predicted, they get upset at you for cultivating too much... but they wanted you to do it in the first place. They hire anybody at this place. Half of the building has no personality. They tell you that you can get promoted in 3-6 months, but that is if you want to go to the worst territory in the US and drown as an Account Executive. Once you're an ISR, it is also nearly impossible to move laterally to a different department in the company. And, you will HAVE TO relocate unless you wait five years for an AZ territory to open up, which the entire office applies for. Majority of people are unhappy and are trying to leave. They said they were implementing a new call recording and screen recording software which will just make their (already high) turnover increase. You can't handle accounts that ship more than $40,000 per year, and the second it does - an AE takes the account from you and all that work you did is gone. If you want to make money, you have to try extremely hard - where as a job at a different company would make 5x as much money.

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