Terrible Pay, uncertain hours. constantly watched
Pros
Coworkers are nice and the job is fully remote
Cons
managers from different locations with no idea how the operations are run constantly try to change the way things work and shake up the system - not for the better. Management is horrible at predicting volume and will give 4+ hours of overtime only to take it away and make you leave early because there wasn't enough volume. the pay is truly abysmal. most other compliance jobs with the same amount of skill required pay double and triple what UPS pays. UPS starting pay is maybe around 17$ an hour with a 30-40 cent raise per year. Most other companies START you off at a minimum 70k a year on top of it all, a program called EPIC is CONSTANTLY monitoring every click and keystroke. if you are not clicking and typing for 30 seconds it starts to log that time against you. the amount of people who get in trouble for reading emails is astronomical, because they aren't arbitrarily clicking on nothing while trying to read a customer concern. How well you do your job no longer matters, ; and everything keeping you employed is measured by how much you click for EPIC. Don't take too many bathroom breaks, don't lock your computer, don't step away at all ever. sit and click non stop or you will be fired,