UPS reviews

Salary is not an industry wage.

All levels of sales support have been laid off. You're expected to be a one-stop for all things and it severely handcuffs your available sales time or tanks your account management time (pick your poison). Unrealistic quotas made even more so with the meager economic activity since 2022. Sales doesn't get a reprieve for macroeconomic conditions unlike our CEO unfortunately. No room to advance. All middle management have been laid off. There is now effectively only 3 layers: AE, SAE, ASM, Director. No VPs, no Managing Directors, regular district-level Directors report straight to Corporate. Marketing has been gutted to almost non-existence and HR was gone a long time ago with the advent of WorkDay and the overseas call center. Pay never kept up with inflation. UPS promoted natural attrition in order to reach the planned cuts, but still had to lay off people anyway. Pay raise was a flat 2.49% in 2021 regardless of performance, top performers averaged only 4% in 2022, 'pay mix' gave about another 3-5% but slashed MIP (management bonus) by 40%. The culture is dead and those of us still around fall under one of 3 buckets: those that are too old/close to retirement to go anywhere else and are stuck drinking the kool-aid, those that have a few years in and are waiting for the job market to open up in order to take their talent/experience elsewhere, and those that are very new and are thankful they found anything with their brand new degrees (most are nepo babies, but I digress, even then it's possible a good fraction will pursue better opportunity if it's presented). Take a look at Linkedin, you'll see plenty of former UPS employees rocking those green 'open to work' banners. Poor things. No non-Union employee, especially management, should refer to themselves as a 'UPSer'. It's an arcane term that no longer accurately reflects the new hierarchy of the organization: Shareholders>Employee (Teamster)>Customer>Management.