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US Postal Service

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US Postal Service reviews

2.8

32% would recommend to a friend

(19,486 total reviews)

Louis DeJoy

17% approve of CEO

27% positive business outlook

US Postal Service has an employee rating of 2.8 out of 5 stars, based on 19,486 company reviews on Glassdoor which indicates that most employees have an average working experience there. The US Postal Service employee rating is 20% below average for employers within the Transportation & Logistics industry (3.5 stars).

Reviews by job title

19K reviews
1.0
Sep 1, 2023
Recommend
CEO approval
Business Outlook

Pros

It's cool walking around with big boy pants on throwing your weight around cops and state troopers, who won't mess with you while you're in a postal truck. It's usually because they're too lazy to fill out the paperwork for routine rule-breaking.

Cons

All mail carriers (walking or driving) eventually memorize their entire route that vary from between 300 to over 1,000 boxes. "Regulars" work on a single route and nothing else. Eventually they will memorize all street names, box numbers, residents, what the box and house looks like, and will have perfected their system so they can finish early afternoon. RCAs fill in the gaps (days off/vacation/sick leave). Simple enough... Life for RCAs REALLY sucks in several places: 1. The "classic" mail truck is old and obsolete. They lack A/C. They don't have insulation between the engine and the interior. The cabin is 10-15 F deg hotter than outside. So on the hottest days of the year at 90 deg, it will feel like 100+ in the truck. The trucks get a lot of abuse. Everyone accelerates and brakes hard. Their transmissions are often messed up and rev high. Brakes squeal. Tires are replaced several times a year. Gas mileage is so bad you have refill the tanks every 2-3 days. The newer trucks are okay and make delivering mail tolerable (they're Mercedes, have A/C, and bluetoothed stereos). 2. The time spent in the office sucks. Carriers do their jobs in two main stages. The first is spent in the office to organize the mail. Things like letters are handled using big machines that organize them by the way you'll travel through your route. Things that were out of place or other types of mail that don't go through those machines well, like newspapers or flimsy advertisements) need a person to sort them using a big cabinet that has a slot for every mailbox. The biggest problem with that is that the "regular" carriers have memorized every address. You on the other hand will work on their route knowing nothing. The cabinet is not designed for the new person. The slots are not labeled for you to easily find something. You may spend 2-3 minutes looking for a single address and you'll have over 2,000 pieces of mail to get through. The more experienced people are hostile to helping newer people organize things so they can easily find things. 3. There's a strong "pay your dues" culture. The thinking is that life sucked for them when they started and they expect new people to put up with the same. Innovations and basic common sense are dismissed. 4. Management operates as if we're still in the last century. They don't seem to realize that we're at full employment and that baby boomers are retiring, so they need to do a better job working with the new people they got. Instead they see them as disposable. 5. Work-life balance REALLY sucks. New people trying to learn their route because inventions such as LABELS or INDEXES are too radical. It's common that new people will work 10-12 hours a day... every day... for months. The "regular" work week is 6 days and you're "lucky" if you get an extra day off once every few weeks. You can't just ask for less hours. You're legally required to complete all deliveries or possibly face criminal charges if you don't. 6. Mail delivery is extremely dirty. Trucks are filthy and are rarely cleaned or swept. If you don't wear gloves, your hands will become caked in dirt. 7. Turnover among RCAs is EXTREMELY high. Your more experienced peers don't care about you and management uses underhanded methods to cheat you out of getting paid. You have to CYA and push through the BS, and many just don't want to.

3.0
Aug 23, 2023
Recommend
CEO approval
Business Outlook

Pros

The job is relatively easy and getting paid a bit above the minimum wage. It is not hard to understand. At least where i applied at, there were no interviews,just pass the background check and fingerprint scan. I think they stopped conducting drug tests due to funding issues? Depending on the warehouse and upper workers. here there is opportunity to grow if your hard work is noticed. I was offered supervisor positions here. And there are opportunities to move to other positions later on.

Cons

At least i did not know anything about usps going in ... thinking it was gunna be benefits and good pay going in . WRONG !!!! Since you are starting off, you are low on the seniority list. you dont get benefits off the bat and pay sucks. It starts to pay off once you are a regular. But you are just entering a contract with them until you put in more time there in the warehouse and move up the list, then you become regular is when it starts to pay off. Those who are regulars are mean to you, those who are also arent regulars but up on the list are also mean to you. Supervisors too are mean. USPS takes advantage of you. Honestly it pays to be a mechanic or custodian in the warehouses here, cause they rarely do anything and you become a regular faster here. MHA, carriers, supervisors arent good jobs here. I would reccomend custodial or mechanics. The pay sucks, it feels like a seasonal job cause they use you so much during the holidays with mandatory over time, cant call off work, ask for any day off during holiday months (unless you're bff's with the supervisors), and once mail starts to slow down, you are slowly given less hours till you are placed on call (aka they dont need you , they wont call you, you are out of work) till holidays start again. Only regulars are guranted 8 hours every day, meanwhile us mha's are not guranteed anything. Also hours suck cause you are just given what they want to give you. You cant choose your hours. And even when you finally become aregular, you are placed where thy need you. And you need to put in. a bid to go to the different hour/ shift where you want to go. You cant pick your off days. I was working night owl hours and just slept in the day. I felt like i was missing out on family life. so just be wary when applying. Talk to your local carriers and see how they feel about usps !!!

2.0
Aug 16, 2023
Recommend
CEO approval
Business Outlook

Pros

The people. The work floor is an open counseling session. You will need it. The postal service would run autonomously if it weren't for the meddling of management and corporate.

Cons

Toxic workplace Incompetent management The mail is the easy part Give up on your desire to serve your community Expect a massive cut in pay a long with a requirement to work more days. Resign in disgrace.

Viewing 352 - 354 of 19,486 Reviews

Glassdoor has 20,937 US Postal Service reviews submitted anonymously by US Postal Service employees. Read employee reviews and ratings on Glassdoor to decide if US Postal Service is right for you.