Is USAA a good company to work for as a Customer Service Insurance Agent?

Customer Service Insurance Agent professionals working at USAA have rated their employer with 3.1 out of 5 stars in 264 Glassdoor reviews. This is a lower than average score with the overall rating of USAA employees being 3.3 out of 5 stars. Search open Customer Service Insurance Agent Jobs at USAA now and start preparing for your job interview by browsing frequently asked Customer Service Insurance Agent interview questions at USAA .

Does USAA pay Customer Service Insurance Agent employees well?

Customer Service Insurance Agent professionals rate their compensation and benefits at USAA with 3.8 out of 5 stars based on 264 anonymously submitted employee reviews. This is equal to the company average rating for salary and benefits. Find out more about Customer Service Insurance Agent salaries at USAA.

What are the top reviewed jobs at USAA?

Claims Adjuster (294) , Insurance Agent (201) , Software Engineer (174) , Director (121) , Customer Service Representative (108) , Auto Claims Adjuster (107) , Insurance Professional (100) , Financial Advisor (92) , Member Service Representative (92) , Auto Adjuster III (82) , Senior Software Engineer (81) , Manager (75) , Financial Foundations Specialist (70) , Insurance Sales Agent (62) , Property Adjuster (58)

What are the pros of working at USAA according to real employee reviews?

"GREAT benefits health /401k match 8%/ tuition reimbursement / bonus for holidays and end of the year performance" ((in 1744 reviews)); "The pay is good for San Antonio and the cost of living in San Antonio is tremendous." ((in 526 reviews)); "work/life balance is good but watch out where you work for flexibility" ((in 330 reviews)); "Yearly Bonuses are great and helpful." ((in 280 reviews)); "Great company values and great benefits" ((in 132 reviews))

What are the cons of working at USAA according to real employee reviews?

"There was poor management and it made for a hostile environment for some of us." ((in 305 reviews)); "Good managers are hard to come by" ((in 234 reviews)); "Senior leadership (executive management group) are all AFRAID of the CEO and do not lead." ((in 174 reviews)); "Upper management could care less about front" ((in 72 reviews)); "Lots of layoffs recently yikes" ((in 69 reviews))

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USAA Customer Service Insurance Agent reviews

3.1

44% would recommend to a friend

(264 total reviews)

Juan C. Andrade

17% approve of CEO

30% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (264 reviews)

Ratings by demographic groups

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Customer Service/Insurance Agent employees have rated USAA with 3.1 out of 5 stars, based on 264 company reviews on Glassdoor. This indicates that most Customer Service/Insurance Agent professionals have a good working experience there. USAA is rated in line with the average (within 1 standard deviation) by Customer Service/Insurance Agent professionals compared to other employers within the Insurance industry (3.6 stars).

Reviews by job title

264 reviews

1.0

Jun 26, 2026

Toxic environment with constant stress and no support

Insurance sales agent

Recommend

CEO approval

Business Outlook

Pros

Nothing was good at all

Cons

Everything, stress, pressure, anxiety, no support, impossible to use PTO

3.0

Jun 23, 2026

Good benefits and work-life balance, but low pay

Insurance sales agent

Recommend

CEO approval

Business Outlook

Pros

Good health, 401k benefits, and work life balance

Cons

No commission, low pay for expectations

3.0

Jun 12, 2026

Meh

Insurance agent

Recommend

CEO approval

Business Outlook

Pros

Nice people to work with

Cons

Really high turner over, you are just a number

Viewing 1 - 3 of 264 Reviews

Jobs at USAA

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USAA

USAA Customer Service Insurance Agent reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Toxic environment with constant stress and no support

Good benefits and work-life balance, but low pay

Meh

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