Is USAA a good company to work for as a Customer Service Insurance Agent?

Customer Service Insurance Agent professionals working at USAA have rated their employer with 3.1 out of 5 stars in 264 Glassdoor reviews. This is a lower than average score with the overall rating of USAA employees being 3.3 out of 5 stars. Search open Customer Service Insurance Agent Jobs at USAA now and start preparing for your job interview by browsing frequently asked Customer Service Insurance Agent interview questions at USAA .

Does USAA pay Customer Service Insurance Agent employees well?

Customer Service Insurance Agent professionals rate their compensation and benefits at USAA with 3.8 out of 5 stars based on 264 anonymously submitted employee reviews. This is equal to the company average rating for salary and benefits. Find out more about Customer Service Insurance Agent salaries at USAA.

What are the top reviewed jobs at USAA?

Claims Adjuster (294) , Insurance Agent (201) , Software Engineer (174) , Director (121) , Customer Service Representative (108) , Auto Claims Adjuster (107) , Insurance Professional (100) , Financial Advisor (92) , Member Service Representative (92) , Auto Adjuster III (82) , Senior Software Engineer (81) , Manager (75) , Financial Foundations Specialist (70) , Insurance Sales Agent (62) , Property Adjuster (58)

What are the pros of working at USAA according to real employee reviews?

"The benefits are great and my manager really encourages using your own initiative and asking questions." ((in 1706 reviews)); "The pay is good for San Antonio and the cost of living in San Antonio is tremendous." ((in 510 reviews)); "work/life balance is good but watch out where you work for flexibility" ((in 330 reviews)); "Great bonuses every year and christmas parties" ((in 275 reviews)); "Great benefits and depending on the location you have great in office luxuries i.e suana, gym, track, game room." ((in 144 reviews))

What are the cons of working at USAA according to real employee reviews?

"There was poor management and it made for a hostile environment for some of us." ((in 299 reviews)); "Good managers are hard to come by" ((in 233 reviews)); "Senior leadership (executive management group) are all AFRAID of the CEO and do not lead." ((in 172 reviews)); "The only thing I would say is that in this economy the salary is low" ((in 91 reviews)); "Moving a lot of dev work overseas but keeping middle and upper management state" ((in 72 reviews))

USAA Customer Service Insurance Agent reviews

3.1

44% would recommend to a friend

(264 total reviews)

Juan C. Andrade

17% approve of CEO

30% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (264 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Customer Service/Insurance Agent employees have rated USAA with 3.1 out of 5 stars, based on 264 company reviews on Glassdoor. This indicates that most Customer Service/Insurance Agent professionals have a good working experience there. USAA is rated in line with the average (within 1 standard deviation) by Customer Service/Insurance Agent professionals compared to other employers within the Insurance industry (3.6 stars).

Reviews by job title

264 reviews

3.0

Jun 8, 2026

Rewarding work helping veterans but stressful sales metrics

Insurance sales agent

Recommend

CEO approval

Business Outlook

Pros

Helping veterans, building and benefits.

Cons

Promotion is very competitive and can take several years of interviews to promote to next level. Sales environment is more metrics based than customer based. The environment causes stress to employees.

4.0

May 21, 2026

Great work-life balance, but feel like just a number

Insurance agent

Recommend

CEO approval

Business Outlook

Pros

Great work life balance with having a hybrid position. Plenty of PTO hours to use throughout the year. On site facilities for working out and playing sports.

Cons

Huge company, you can feel like just a number sometimes.

2.0

May 9, 2026

Good pay and benefits, but leadership is disconnected

Insurance agent

Recommend

CEO approval

Business Outlook

Pros

Good Pay Good benefits On the surface, the company tries to care about its employees. Mid level management cares about people.

Cons

Rigid structure. There are 0 accommodations, and they are unwilling to even try. Leadership is a disaster. The people at the top are truly disconnected from the day to day work. The new CEO, Juan Andrade, has no clue what USAA is supposed to stand for. The company will be more profitable under his new rules, but employee turnover will skyrocket and members will leave.

Viewing 4 - 6 of 264 Reviews

Jobs at USAA

Licensed P&C Insurance Professional - Sales and Service (Signing Bonus)

Life Insurance Sales Agent – Multi-Level Opportunity

Life Insurance Sales Agent – Multi-Level Opportunity

Life Insurance Sales Agent – Multi-Level Opportunity

Mortgage Loan Officer - Contact Center

USAA

USAA Customer Service Insurance Agent reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Rewarding work helping veterans but stressful sales metrics

Great work-life balance, but feel like just a number

Good pay and benefits, but leadership is disconnected

Jobs at USAA

USAA reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Company ratings over time

Jobs at USAA

USAA reviews FAQs