USAA reviews

Impossible to know if you are meeting your sales goals until the month is over. No communication on important changes until you get “caught” by your manager doing something wrong. Constant recording of calls creates so much stress as one word wrong can get you in trouble. The “growth mindset” makes no sense as you are always required to do more and more sales. For a company who hires veterans they are not trauma informed and made my PTSD unbearable. Big brother always spying on you made me literally sick. You are on teams but there is zero team building. Not enough time after calls to finish documentation, to read company emails, to reset after a challenging call, and to just take a minute to breathe. Write ups of 10 plus year employees for not meeting 14 different metrics, that were never explained until the write up 9 months later, because I didn’t meet goals from earlier in the year that were not even in existence during those previous months.

Very difficult to get a job off the phones. The claims system sets adjusters and customers up for very stressful experiences. It is an inbound call center where calls are back to back with no time in between all day except for maybe 5 minutes between from 8-8:30am. Then we have our own claims to work but we can’t work them or make outbound calls until there is time between inbound calls but there is rarely any time. As a result, many customers never get to talk to their assigned adjuster which makes them angry for talking to a different person every time they call. A lot of blackout days to use your PTO making it almost impossible to take days off for anything less than 6 months out. You have to use unplanned PTO which looks bad and you can get written up for too many unplanned days