Is USAA a good company to work for?

USAA has an overall rating of 3.3 out of 5, based on over 8,369 reviews left anonymously by employees. This rating has decreased by 3% over the last 12 months. 47% of employees would recommend working at USAA to a friend and 43% have a positive outlook for the business. The best reviews about USAA have been left by employees working as Process Engineer , Software Developer & Integrator III and Development Product Owner .

Does USAA pay their employees well?

According to anonymously submitted Glassdoor reviews, USAA employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at USAA. This rating has been stable over the past 12 months.

How satisfied are employees working at USAA?

47% of USAA employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated USAA 3.2 out of 5 for work life balance, 3.3 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at USAA?

Claims Adjuster (294) , Insurance Agent (201) , Software Engineer (174) , Director (121) , Customer Service Representative (108) , Auto Claims Adjuster (107) , Insurance Professional (100) , Financial Advisor (92) , Member Service Representative (92) , Auto Adjuster III (82) , Senior Software Engineer (81) , Manager (75) , Financial Foundations Specialist (70) , Insurance Sales Agent (62) , Property Adjuster (58)

What are the pros of working at USAA according to real employee reviews?

"GREAT benefits health /401k match 8%/ tuition reimbursement / bonus for holidays and end of the year performance" ((in 1677 reviews)); "The pay is good for San Antonio and the cost of living in San Antonio is tremendous." ((in 523 reviews)); "It values support of the military and allows for a great work life balance." ((in 334 reviews)); "Bonuses are a great plus" ((in 253 reviews)); "Great benefits and depending on the location you have great in office luxuries i.e suana, gym, track, game room." ((in 133 reviews))

What are the cons of working at USAA according to real employee reviews?

"There was poor management and it made for a hostile environment for some of us." ((in 293 reviews)); "Some managers have been there so long that they don't care about doing the right thing anymore." ((in 238 reviews)); "Senior leadership (executive management group) are all AFRAID of the CEO and do not lead." ((in 160 reviews)); "Moving a lot of dev work overseas but keeping middle and upper management state" ((in 74 reviews)); "Constant layoffs and re orgs without anything getting “fixed”." ((in 72 reviews))

What are employees saying about USAA layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about USAA layoffs and their outlook for job security at USAA in 2026.

What are the top reviewed USAA locations?

San Antonio , Phoenix , Tampa , Colorado Springs , Plano , Dallas , Chesapeake , Addison , Austin , Charlotte , Norfolk , Sacramento , Tampa Palms , Virginia Beach , Houston , Atlanta , Texas City , New York , Brandon , Denver , Glendale , Washington , Seattle , Riverview , Salt Lake City , Chicago , Tempe , Raleigh , Indianapolis , Los Angeles

USAA reviews

3.3

47% would recommend to a friend

(7,679 total reviews)

Juan C. Andrade

43% approve of CEO

43% positive business outlook

Ratings by demographic groups

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USAA has an employee rating of 3.3 out of 5 stars, based on 7,679 company reviews on Glassdoor which indicates that most employees have a good working experience there. The USAA employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

8K reviews

1.0

Mar 14, 2022

Don't have depression? You will after working here!

Auto adjuster iii

Recommend

CEO approval

Business Outlook

Pros

Great benefits, wonderful facilities, great workout facility.

Cons

They are so short-staffed because the job is so horrible they can't keep staff. Do to being short-staffed your workload is massive. They don't want hold times so all you do is answer phones and get screamed and cursed at by members and claimants. You will not receive any time to work on your files. Then you will get in trouble because everything isn't done on your file ontime while you are on the phone working non stop. You are graded by a metric system you can't win. Constantly berated by management. The most toxic work environment I have ever worked in. People cry in their cars before coming into the building to work, it is really that bad.

3.0

Jan 21, 2022

Mixed feelings

Auto claims adjuster iii

Recommend

CEO approval

Business Outlook

Pros

Always trying to improve, good benefits, work from home

Cons

Usaa has loss sight of the overall picture. It's almost like they are still trying to hold on to the belief that customer is right mentality. Calls are non stop bit your required to work your work list that's in the hundreds but if you block yourself to attempt to call out managers or directors are reaching out telling you to keep taking calls even though the work list has not been work. It's frustrating because they are always updating trying to figure out what works and doesn't work but because of the constant changes but what good is the changes if they aren't giving time to review them.

3.0

Dec 1, 2021

Chief Financial Office = Dumpster fire

Business risk and controls advisor

Recommend

CEO approval

Business Outlook

Pros

Great amenities and home office. Somewhat OK work-life balance depending on the role you land. If you are in CFO its a dumpster fire. Do not expect a work life balance if you do not make it your intent to have one by having boundaries. Set up boundaries or you will be working late.

Cons

Overachievers overcomplicating simple tasks and micromanaging. The company offers a pension that has a APY of 3%. Thats a little more than a bank account. Go chase after 15% yields on your own. 3% is not a benefit to tout. Avoid the CFO office that has about 1200-1500 people approx. Its a cluster everywhere and for the folks that don't have a dumpster fire, they hide the fact they don't so as to not have work piled on them.

Viewing 325 - 327 of 7,679 Reviews

Jobs at USAA

Executive Director, Digital Product Management- Omnichannel New Member Onboarding

Social Media Community Manager I

FSB Consumer Underwriter I

FSB Consumer Underwriter II

Social Media Community Manager Senior

USAA

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Don't have depression? You will after working here!

Mixed feelings

Chief Financial Office = Dumpster fire

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