USAA reviews

It is an unspoken mandatory rule you have to work 44 hours at the very minimum. Only when I'm sick do I ever only work 44, most of the time its more and I'm very tired. Because there is an annual cash bonus they underpay on average. a lot of meetings Finding a good manager is hard. For me, impossible because my bad manager is metaphorically strangling me to stay. I can't have open conversations with them. Despite my fantastic performance I am devalued based on my age and experience (which I'm up to 5-6 years in professional software development) Too many meetings As a "people company" you're required to have a relationship with someone before they'll do their job. Wouldn't be a problem if their entire infrastructure wasn't based on requests to other teams. Moving code takes forever. A lot of meetings Remote employees get forgotten. There is so much more. The culture feels more of a brainwashing as in all the stuff you get is sooo much better than other companies. Where some of that may be true, I feel like if it was good the company shouldn't have to tell you that every single day. Just an opinion. I care about their mission of providing services to the military and their families, that's not the culture I'm talking about. To me it seems borderline Stockholm syndrome.

I have worked here for 12 years. It is getting worse everyday. Executive management is so detached from the front line employees. It's hard to get out of the call center once you are in it. There is no work life balance in claims. You answer the phones 7 to 8 hours a day and you are required to keep and work the claims you get. The only option to get work done is to work overtime or be out of adherence for your phone stats. Someone that doesn't have a clue has turned licensed adjusters into glorified operators.