Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      USAA

      Engaged Employer

      USAA reviews

      3.3

      47% would recommend to a friend

      (7,679 total reviews)
      avatar

      Juan C. Andrade

      43% approve of CEO

      43% positive business outlook

      Ratings by category

      3.8

      Compensation and benefits

      3.7

      Diversity & inclusion

      3.3

      Culture & values

      3.2

      Work/Life balance

      3.0

      Career opportunities

      2.6

      Senior management

      USAA has an employee rating of 3.3 out of 5 stars, based on 7,679 company reviews on Glassdoor which indicates that most employees have a good working experience there. The USAA employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      8K reviews
      1.0
      Dec 27, 2016

      IT Manager

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      The facilities are generally nice, clean and updated for the most part. The yearly bonus is a nice touch if delivered.

      Cons

      You will be working at an insurance company, which means you will be working with outdated technology / architecture, processes and tools. You can say you are a technology company until you are blue in the face, but that does not make it so. If your desire is to stay relevant and marketable in the industry this is not a place to land. This is a company you want to end your career due to their 401k perks.

      2.0
      Nov 16, 2016

      Member solutions senior specialist

      Member solutions specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Excellent benefits. Great healthcare plan, free licensing, free tuition for any degree, free gym with group classes, volunteer opportunities within the community, cafeteria, flexible hours, opportunity to work from home. Quick advancement. Relaxed dress code, walk in clinic in most offices.

      Cons

      The company pretends it's not a call center or sales environment. There are constant changes and when you mention you have a problem with leadership or processes then they hyper focus on the area not to make it better but instead try to beat the issue until you eventually drop it or drink the kool-aid. Frequent IT problems that affect individual benchmarks like adherence.

      2.0
      Nov 14, 2016

      Wished I didn't go

      Financial advisor
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great benefits and large campus

      Cons

      Micromanaged, slow progression and everyone gets the same percentage bonus. If your on the sale side there is not a lot of incentive for you to push hard but management sets high goals. Your the tip of the spear but comped just like someone who answers emails all day

      Viewing 346 - 348 of 7,679 Reviews
      Related searches: USAA jobs | USAA salaries | USAA benefits | USAA interviews | USAA conversations
      ReviewsUSAA reviews

      Glassdoor has 8,369 USAA reviews submitted anonymously by USAA employees. Read employee reviews and ratings on Glassdoor to decide if USAA is right for you.