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      USAA

      Engaged Employer

      USAA reviews

      3.3

      47% would recommend to a friend

      (7,679 total reviews)
      avatar

      Juan C. Andrade

      43% approve of CEO

      43% positive business outlook

      Ratings by demographic groups

      USAA has an employee rating of 3.3 out of 5 stars, based on 7,679 company reviews on Glassdoor which indicates that most employees have a good working experience there. The USAA employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

      Reviews by job title

      8K reviews
      5.0
      Jul 3, 2025

      Efficient hiring process, incredible benefits and work/life focus

      Insurance professional ii
      Recommend
      CEO approval
      Business Outlook

      Pros

      Quick hiring and sufficient training before handling member calls. A variety of schedules are offered with the option to apply for a new schedule several times per year. Excellent benefits package including education and impressive amount of PTO. Working alongside and under tenured employees as upper levels usually promote from within. On calls, there is no rush to get off the phone or take ‘x’ amount of calls-per-day. Employees are encouraged to spend time with members, getting to know them and their needs.

      Cons

      These two items are not necessarily “cons” but facts about the job and industry that some might struggle with. First, this is a phone job that requires multitasking between conversation and several screens… all day long. Second, there are numbers and targets to meet, and these targets, formulas and systems change. (Not surprising considering the changes in technology coupled with challenges forcing the insurance industry to adapt to increased risk and evolving member needs.)

      Viewing 373 - 375 of 7,679 Reviews
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      ReviewsUSAA reviews

      Glassdoor has 8,369 USAA reviews submitted anonymously by USAA employees. Read employee reviews and ratings on Glassdoor to decide if USAA is right for you.