Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      USAA

      Engaged Employer

      USAA reviews

      3.3

      47% would recommend to a friend

      (7,679 total reviews)
      avatar

      Juan C. Andrade

      43% approve of CEO

      43% positive business outlook

      Ratings by category

      3.8

      Compensation and benefits

      3.7

      Diversity & inclusion

      3.3

      Culture & values

      3.2

      Work/Life balance

      3.0

      Career opportunities

      2.6

      Senior management

      USAA has an employee rating of 3.3 out of 5 stars, based on 7,679 company reviews on Glassdoor which indicates that most employees have a good working experience there. The USAA employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      8K reviews
      3.0
      Jul 4, 2025

      Good benefits

      Financial services specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Benefits (Health Insurance, Retirement plan, etc)

      Cons

      Current company training/processes are inefficient to help USAA members. Representatives are "graded" on their call interaction with customers. Good thing, right? What if customers are emotionally upset and whether they get a resolution or not, they grade off their emotions. Sometimes we cannot help them because they lack information to verify their identity and we agents take the hit. Managers then "have a little chat" about our poor ratings and how we should do better.

      2.0
      Jul 4, 2025

      Burnt out

      Licensed insurance professional
      Recommend
      CEO approval
      Business Outlook

      Pros

      Excellent PTO and benefits, helping service members is very rewarding.

      Cons

      Cannot plan PTO more than 4 months out, constant metrics and policy changes, no time to ever review vital KC changes but expected to know all of them. Constant authentication issues beyond your control causing you to be yelled at and get possible low MSATs that you cannot dispute. Consistently hearing how high our rates are yet never feeling like anyone is listening to front line workers or members that we can’t get people to buy policies with double or triple rates than competitors. Even on every cancel call, it’s expected to be an upsell. Calls being reviewed by AI is degrading.

      3.0
      Jul 3, 2025

      It’s okay

      Dvt
      Recommend
      CEO approval
      Business Outlook

      Pros

      Working for a well known bank

      Cons

      Lots of changes, hired for one thing and end up doing something different. I feel like I didn’t add additional experience to my resume. Went from no phones to being on the phones. No real work life balance, it’s hard getting days off.

      Viewing 370 - 372 of 7,679 Reviews
      Related searches: USAA jobs | USAA salaries | USAA benefits | USAA interviews | USAA conversations
      ReviewsUSAA reviews

      Glassdoor has 8,369 USAA reviews submitted anonymously by USAA employees. Read employee reviews and ratings on Glassdoor to decide if USAA is right for you.