USAA reviews

3.3

46% would recommend to a friend

(7,681 total reviews)
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Juan C. Andrade

41% approve of CEO

42% positive business outlook

USAA has an employee rating of 3.3 out of 5 stars, based on 7,681 company reviews on Glassdoor which indicates that most employees have a good working experience there. The USAA employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

8K reviews
1.0
May 17, 2021
Recommend
CEO approval
Business Outlook

Pros

The people, in general, are kind and caring

Cons

Everything else: -2020 saw benefits cuts, changes to compensation structure -2021 so far is a forced return to office strategy that is arbitrary, poorly-communicated, and executed inconsistently across the company -Senior Leaders are no longer motivated by the Mission, it is all about the bottom line

1.0
May 8, 2021
Recommend
CEO approval
Business Outlook

Pros

Amenities were amongst some of the things that were good about this place.

Cons

They chain you to your desk and don't allow you to go to the restroom without tracking and logging your breaks. It feels like you are being monitored and watched 24/7. Call are always back to back and management does not seem to care about your mental well being.

3.0
Apr 6, 2020
Recommend
CEO approval
Business Outlook

Pros

Incredible benefits. Great pay for extremely easy work (call center).

Cons

Unfortunately the reputation that USAA has for internal growth opportunity is false. As an internal employee, HR is left out of any internal interviews (I've been through many interviews, I know this from experience), giving hiring managers full reign over who to hire. The chosen candidates are almost always friends & family of managers in that particular department. Although some managers are great, others aren't qualified and only received a promotion because of nepotism. If the company would allow HR back into the internal hiring process, USAA wouldn't be losing so many valuable employees.

Viewing 409 - 411 of 7,681 Reviews

Glassdoor has 8,371 USAA reviews submitted anonymously by USAA employees. Read employee reviews and ratings on Glassdoor to decide if USAA is right for you.