USAA reviews

Once you are in claims, you are stuck there. Don't let anyone tell you that you can advance to a different department.....it won't happen once you're in claims. The pay is a slap in the face compared to competitors. As for the stress....where do I even begin. To say that the property claim adjusters are overworked would be an understatement. I'm not sure how management can sit back and watch their adjusters handle 100+ claims while taking back to back phone calls and being on a strict, non-flexible phone schedule and think "yep, things are working great here." And oh my gosh, don't let a call last through your lunch break....say adios to your adherence at that point. Claim adjusters are quitting left and right because of the mental warfare they have to deal with. The amount of stress and the current state of this department is not worth it...hasn't been for years.

USAA is a fast paced environment. Some people may not be able to sustain the pace. For those who don’t integrate into the culture, it may be frustrating as they will struggle to achieve results. Lastly; owning a bank creates additionally regulatory requirements that can sometimes demand extra rigor other companies may not have.