USAA reviews

3.3

46% would recommend to a friend

(2,445 total reviews)
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Juan C. Andrade

41% approve of CEO

43% positive business outlook

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2K reviews

Reviews about "Compensation"

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2.0
Oct 2, 2023

Mixed Feelings

Recommend
CEO approval
Business Outlook

Pros

Competitive pay. Good benefits. Inspiring mission. When you get someone on the phone from a support perspective, they are amazing.

Cons

Good, healthy accountability often lacking. Quality of leadership behaviors inconsistent. Some very good but also observed some of the most toxic leadership behavior I have ever seen (insulting comments, public shaming, etc.) from a leader who faced no consequences. Organization operated in siloes and functioned mostly on tribal knowledge. If your team needed help from another team not in your immediate area, good luck, because leadership across areas often didn't talk to each other or plan/prioritize together. Processes and practices often outdated, broken or not performing at the level needed. Standard metrics sometimes not used (or even enabled). Ability to find key information to do your job or locate who you need to talk to about something almost impossible to find in some cases. Majority of administrative processes I interacted with were error-prone or difficult to navigate.

4.0
Oct 1, 2023
Recommend
CEO approval
Business Outlook

Pros

Good starting pay Beautiful office Break room

Cons

They time your bathroom breaks. No work life balance. Terrible congestion when getting out of work. Overload with claims. Too much egos in one building.

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