USAA reviews

Absolutely horrible, tone-deaf senior leadership which is getting worse by the day. Completely ruining the 100 year old culture by hiring most new executives from outside the company. Most of these execs were failures at their previous big companies, but USAA is dumb enough to hire them and pay them big $$, wasting their member's money. The new execs stay for 3 or 4 years, get USAA on their resume, and move on to the next thing. As a result, USAA has stifled and demoralized any leadership bench strength it may have once have. There are phone reps with sometimes 2 and 3 degrees paid for by USAA that work hard, but can't get hired to salaried jobs due to always filling salaried positions with external hires.

Endless processes to contend with and somewhat of a management by check box mentality. Mandatory course assignments that have no relevance to your actual job.