USAA reviews

At the end of the day this is a call center. Micro-management is an issue on teams. Unflexible schedule. Unflexible on FT/PT changes. Not enough staffing for the amount of calls most of the time. BACK TO BACK CALLS Back to back calls affected scheduling, PTO, LWOP, breaks, lunches, meetings, etc. Call center capacity was an issue the majority of my time here. Little to no lateral job change opportunities for workers hired as permanently remote. Remote workers no longer being hired for majority of roles. Confusing annual raise criteria. Disappointing annual raise amount. Compensation did not keep pace with inflation and cost of living. Working harder to get a pat on the back is the main culture from my perspective.

Process and systems supporting the process are not well thoughtout