You are getting new claims every day and you don't have sufficient time to do the work that is expected. You are expected to work on your claims for 4 hours a day and then take status calls for other adjusters' claims for the other 4 hours, in a call center environment. You can never catch up. You have to write or audit every estimate, send
compliance letters, respond promptly whenever a member calls or emails about their claim, pay claims promptly and accurately, review supplements and more. That sounds simple enough, but you have to do all of that and reach out to all of the new claims within 4 hours, take recorded statements, review their prior claims, determine coverage, etc. It is impossible to be caught up if you are doing a good and thorough job. And then when a weather event happens, leadership makes you answer all incoming calls and you are unable to work on your regular claims at all without working overtime, which they may or may not allow. And then there are random surveys where a customer compliments or complains about you. And even if the complaint is completely out of your hands (claim not covered, high deductible, etc...) it still reflects on your performance record. That is unfair.
