USAA reviews

The "city slickers" began coming in due to losses from the company's insurance arm and started implementing the typical micromanaging philosophy that makes you want to run away from a company. Four days a week in-office, which was more than any other similar company until one other company started this about a year later. Employee surveys went from monthly to quarterly when the #1 issue every single month was the required days in-office. When I began it was two days in-office, which is reasonable, then a month later three days in-office; OK, that's enough now. By the fourth month, it was at four days in-office, with no discernable reason for the steep increase, as teams are still spread across the country, so meetings are always online anyway.

Metrics, ridiculous volume, tone-deaf leadership, CEOs have stepped down every 2 years like clockwork. CEOs aren't even veterans at this point. The latest one is makes the least sense of them all. Introducing AI to monitor everyones move on every call. Ugh. Never again. Goodbye depression pit. For real, unless you're behind the 100k a year veil that beyond the regular phone floor, if you are in some "imaginary part" of USAA , cool, if you are a regular person, stay away. It used to be special.... It is now just a billion dollar privately owned corporation that outsiders are being brought into.