Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      USAA

      Engaged Employer

      USAA reviews

      3.2

      46% would recommend to a friend

      (7,693 total reviews)
      avatar

      Juan C. Andrade

      41% approve of CEO

      42% positive business outlook

      Ratings by category

      3.8

      Compensation and benefits

      3.6

      Diversity & inclusion

      3.3

      Culture & values

      3.1

      Work/Life balance

      3.0

      Career opportunities

      2.6

      Senior management

      USAA has an employee rating of 3.2 out of 5 stars, based on 7,693 company reviews on Glassdoor which indicates that most employees have a good working experience there. The USAA employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      8K reviews
      2.0
      Jan 8, 2025

      Unprofessional

      Claims adjuster
      Recommend
      CEO approval
      Business Outlook

      Pros

      Ability to work ot sometimes

      Cons

      Unprofessionalism and managers that lacked ability to have difficult conversations and lead.

      3.0
      Jan 8, 2025

      Not what it used to be

      Portfolio manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Decent pay, some areas let you work from home a couple of days a week, annual bonus, nice campus

      Cons

      Major recent shifts in top leadership CEO down, bank under heavy scrutiny by the OCC, new product development halted by federal fines and issues with compliance areas, culture degradation due to rapid growth in new employees and members without infrastructure to scale, wild discrepancies between level of leadership amongst departments, highly bureaucratic, annual bonus amount decrased every year for the last decade, lot of layoff with no transparency as to why or who is impacted. Literally came in one day and half of a project team was gone with no backfills.

      3.0
      Jan 7, 2025

      Fine

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good work life balance. Decent benefits. Nice coworkers.

      Cons

      Felt kind of dead end job. IT was "top heavy" with too many Senior and Lead Engineers, so it felt like they stopped promoting people.

      Viewing 646 - 648 of 7,693 Reviews
      Related searches: USAA jobs | USAA salaries | USAA benefits | USAA interviews | USAA conversations
      ReviewsUSAA reviews

      Glassdoor has 8,384 USAA reviews submitted anonymously by USAA employees. Read employee reviews and ratings on Glassdoor to decide if USAA is right for you.