USAA reviews

3.3

46% would recommend to a friend

(2,445 total reviews)
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Juan C. Andrade

41% approve of CEO

43% positive business outlook

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2K reviews

Reviews about "Compensation"

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2.0
May 1, 2023

Fed up

Recommend
CEO approval
Business Outlook

Pros

Competitive benefits. Supportive frontline management

Cons

Executives, CEO, board of directors tone deaf, money hungry ( for themselves only )and indifferent to the rank and file frontline staff. They do not listen at all to what we are telling them is going on in claims as far as workloads, morale, customer complaints, inefficient computer programs..Instead they up the ante and micromanage us to death with increased tasks and phone monitoring that borders on a hostile work environment. Pay increases are laughable ( if you get any at all), bonuses have decreased and they appear to be now targeting older workers to get them to quit.

1.0
Apr 28, 2023

Used to be a great place to work, but not anyone

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good benefits; Mission-focused; decent pay

Cons

CEO does not care about employees. Taking away hybrid work for half the employees (probably all soon). The do not care about what employees say or think. Lay off teams and then wonder why people are afraid to soak up. It used to have such a great culture and was a coveted place to work. It’s gone completely downhill over the last 2 years. Nearly everyone in my network there is looking to get out - and that’s saying something considering they’re very good at their jobs. And there are no opportunities to change roles internally if your remote. They literally just took them away.

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