USAA reviews

Autocratic attitude of SLT is destroying morale. Remote jobs are suddenly dead-end and anyone within 60 miles of an office must RTO. New CHRO had a breakdown due to her workaholism at UPS has brought bimonthly layoffs, cronyism, and constant doublespeak on board. Atmosphere of fear means leaders won't sponsor projects even with fantastic ROI. Keeps getting harder to get things done with fear, turnover, and disconnected leaders. SLT takes no responsibility or ownership for historic mismanagement. Claims of building a future-proof culture are hard to swallow when the culture team is laid off en masse and employee feedback is ignored. No end in sight to the blows to morale and no leaders stepping up to reassure employees of anything

Management did not want us to be heard. most people in my class were uncomfortable going on the phones and taking live calls while we still were in training and all we ever got back was "it will be ok". Also, we were given out our managers and I never heard anything from mine, while everyone else was getting welcome emails. I sent an email to her and did not receive anything back from her. So I raised the attention to my training coach and she said oh she quit, we will find you another one. So I had to wait again to hear from yet another manager. There is a lot of miscommunication. When we were hired we were given times in our time zone of when things were going to start during training, and almost none of those times were correct, so we all either showed up 2 hours early or had to leave early because time was running longer than instructed. The training was all online and was not constructed to be at all, we were being talked at for hours and also not being online friendly. During training, we had coached who shared screens with us and we saw their chat talking bad about our team because we were not grasping the concept in the 1 hour we were taught it.