USAA reviews

Horrible direct managers in call center areas of USAA. Can have 1 good manager, and then a terrible manager that will only care about numbers and metrics. Pushy sales tactics are taught to employees in this department in order to meet metrics. If you have a higher moral standard and respect for Military and want to really help them when offering insurance policies they can afford management will ask why you did not write the policy that was 600.00 more than what they already have? Why did you not get them to say yes to the bank account (even though banking was not a good solution for that particular individual) I always had good numbers but it was more because I was ethical and do not lie to potential members. In the almost 6 years of working here I witnessed colleagues use bait and switch tactics, writing policies the customer was unaware were issued, and bank accounts opened and offered as free bank accounts just open accounts and policies to meet metrics for the department. Not much room for advancement in this department, had colleagues with masters degrees that had been in the same position on the phone for 10 years. To advance to a higher position in this department it’s more who you know because not many spots open up. Before becoming a work at home employee would see colleagues in weekly coaching in tears. Managers will tear you down and make you feel worthless in the call center side of USAA. If you can handle the stress of thinking you are going to lose your job everyday and an incredibly mismanaged department be my guest and work here. I have been a member of USAA for 14 years I can say after seeing from the inside of what goes on and company practices I am not as proud to say I am a Member of USAA. Do not ever file an employee relations complaint against a manger even if it is warranted, the no retaliation policy does not exist.