Is USAA a good company to work for?

USAA has an overall rating of 3.3 out of 5, based on over 8,385 reviews left anonymously by employees. This rating has decreased by 3% over the last 12 months. 46% of employees would recommend working at USAA to a friend and 42% have a positive outlook for the business. The best reviews about USAA have been left by employees working as Process Engineer , Software Developer & Integrator III and Development Product Owner .

Does USAA pay their employees well?

According to anonymously submitted Glassdoor reviews, USAA employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at USAA. This rating has been stable over the past 12 months.

How satisfied are employees working at USAA?

46% of USAA employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated USAA 3.1 out of 5 for work life balance, 3.3 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at USAA?

Claims Adjuster (294) , Insurance Agent (201) , Software Engineer (174) , Director (121) , Customer Service Representative (109) , Auto Claims Adjuster (107) , Insurance Professional (100) , Member Service Representative (93) , Financial Advisor (92) , Auto Adjuster III (82) , Senior Software Engineer (81) , Manager (75) , Financial Foundations Specialist (70) , Insurance Sales Agent (62) , Property Adjuster (58)

What are the pros of working at USAA according to real employee reviews?

"GREAT benefits health /401k match 8%/ tuition reimbursement / bonus for holidays and end of the year performance" ((in 1701 reviews)); "The pay is good for San Antonio and the cost of living in San Antonio is tremendous." ((in 544 reviews)); "It values support of the military and allows for a great work life balance." ((in 315 reviews)); "Great bonuses every year and christmas parties" ((in 268 reviews)); "Great benefits and depending on the location you have great in office luxuries i.e suana, gym, track, game room." ((in 135 reviews))

What are the cons of working at USAA according to real employee reviews?

"There was poor management and it made for a hostile environment for some of us." ((in 306 reviews)); "Some managers have been there so long that they don't care about doing the right thing anymore." ((in 243 reviews)); "Senior leadership (executive management group) are all AFRAID of the CEO and do not lead." ((in 178 reviews)); "Moving a lot of dev work overseas but keeping middle and upper management state" ((in 73 reviews)); "There are constant reports and layoffs." ((in 68 reviews))

What are employees saying about USAA layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about USAA layoffs and their outlook for job security at USAA in 2026.

What are the top reviewed USAA locations?

San Antonio , Phoenix , Tampa , Colorado Springs , Plano , Dallas , Chesapeake , Addison , Austin , Charlotte , Norfolk , Sacramento , Tampa Palms , Virginia Beach , Houston , Atlanta , Texas City , New York , Brandon , Denver , Glendale , Washington , Seattle , Riverview , Salt Lake City , Chicago , Tempe , Raleigh , Indianapolis , Los Angeles

USAA reviews

3.3

46% would recommend to a friend

(7,694 total reviews)

Juan C. Andrade

40% approve of CEO

42% positive business outlook

Ratings by category

3.8

Compensation and benefits

3.6

Diversity & inclusion

3.3

Culture & values

3.1

Work/Life balance

3.0

Career opportunities

2.6

Senior management

USAA has an employee rating of 3.3 out of 5 stars, based on 7,694 company reviews on Glassdoor which indicates that most employees have a good working experience there. The USAA employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

1.0

May 28, 2013

Good benefits...that's about it

Financial advisor

Recommend

CEO approval

Business Outlook

Pros

Benefits...great annual bonus and 401k match

Cons

Where to start? Only accept a position in this company if it is a NON-phone related job(i.e. manager, support staff, etc.) If anyone is wondering where the senior management that caused Bank of America to need a bailout went...please see USAA's employee directory. This was once a company that truly cared about it's members, however it's just a run-of-the-mill financial services company at this point that does whatever necessary to make a dollar. I've never worked for a company where so many employees are so desperately looking for just about any other job they can get.

1.0

Mar 14, 2013

Phoenix office treats their insurance employees like they're in middle school

Financial foundations specialist

Recommend

CEO approval

Business Outlook

Pros

Nice physical office and property. Nice parking garage. Great security on-site

Cons

Extremely condescending new-hire manager for the insurance classes. Job is extremely micromanaged by a bunch of policies set by simpletons that would sink in the real world if it were not for their "diversity".

2.0

Feb 9, 2013

Don't work here if you have any opinions.

Financial foundations specialist

Recommend

CEO approval

Business Outlook

Pros

On site gym. On site cafeteria, health clinic, covered parking.

Cons

No matter how you help a member, if you don't do the scripted sales pitch, your call is rated "below expectations" and you are coached. Coaching translates into being threatened with your job and being treated as a misbehaving child. Employees must do as told and are brow beaten into submission for daring to have a different point of view. Employees are not given time to research difficult problems and coached for not meeting phone adherence goals if you do try to help a member. Unfortunately employees put their own needs above the mrmbers. Time off is next to impossible to schedule after the original round of bidding. Many employees blatantly abuse FMLA to take time off. Managers encourage their employees to get approved for FMLA, so they can call out. The mission is great, the implementation is dysfunctional.

Viewing 658 - 660 of 7,694 Reviews

Jobs at USAA

Senior Corporate Recruiter

Lead Business Strategy Analyst - P&C Contact Center Workforce Analytics

Outbound & CRM Configuration Senior

P&C Product Management Analyst Consultant - State Management

USAA

USAA reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Good benefits...that's about it

Phoenix office treats their insurance employees like they're in middle school

Don't work here if you have any opinions.

Jobs at USAA

USAA reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

USAA reviews FAQs

Jobs at USAA