USAA reviews

This a sales culture. It's no longer about customer service but more important if you make the sale. Accuracy of the job isn't focused on and the amount of dissatisfied customers has risen substantially in the last few years. There is limited opportunity for growth in this location. There is very little time off available which has to be bid for a year in advance. The more tenure and seniority you have the less time off there is available. Same with shift preferences. The benefits were decreased each of last few years and cost more. The company had record revenue last few years and raises across the board were minimal for above average employees.

Management is not open to candid feedback from employees. The pay is low even with the annual performance bonus. Coaching sessions with managers are discouraging, Peer rankings and performance tracking are not transparent. Schedules are bid annually and even tenured employees can get stuck with Saturday or late night shifts. There are more chiefs than Indians.