USAA reviews

stressful, repetitive,must pick schedule 1 yr in advance/what?,micro-management, minimum downtime to breathe, 1/3 of employees have stress/anxiety issues wether admit it or not/seeing doctor, work life balance is meeting their needs first ie schedules, call center work a bit nasty all around, a "real post". Annual employee surveys if not top results management reviews to help "assist" your perspective of the questions so you can meet the results they want by clouding the challenging issues facing employee's ie: stress, scheduling,and phone adhearence.

A very structured environment. If you work on the phones (call center), calls are continuous and you are expected to be on the phones all day every day. You greet the next member immediately after thanking your last member. No time to do follow-up or research and study areas that you need to strengthen. No time to interact with co-workers and learn from them. You get two 20 minute breaks a day to take care of essential functions and do any research or study. Cross-selling is the priority, if you do not do it at the expected level consistently you will be "coached". The business model works well and is dependent on the call center staff performing at a high level even though many are newer entry level employees. New employees will likely experience concern over losing their job on a weekly basis during training (10 weeks +/-) due to assessment tests that are given. The assessments are not extremely difficult and trainees generally pass them as the training is good, but not always knowing the implications and timing make for a stressful environment for a new employee. As a new employee, do not expect to be able to use your hard earned PTO as you would like. You will likely have to wait a couple of years to get a good vacation slot and in the case of my hire group it was going to be over a year before we could schedule a full week off due to the limitation of available time slots.