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      USAA

      Engaged Employer

      USAA reviews

      3.2

      46% would recommend to a friend

      (7,687 total reviews)
      avatar

      Juan C. Andrade

      41% approve of CEO

      42% positive business outlook

      Ratings by demographic groups

      USAA has an employee rating of 3.2 out of 5 stars, based on 7,687 company reviews on Glassdoor which indicates that most employees have a good working experience there. The USAA employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

      Reviews by job title

      8K reviews
      1.0
      Dec 3, 2013

      DO NOT WORK HERE!

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      horrible company, getting worse, no benefits

      Cons

      they treat you like a used diaper

      4.0
      Dec 3, 2013

      Great if you are in the right department.

      Member relationship specialist ii
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great benefits, great pay, good culture.

      Cons

      Can be stressful if you are in the wrong department. Call center was busy all the time and it is difficult to see movement to other areas of the company. I was employed with USAA for 7 years and submitted numerous applications to other areas. I only received about 3 interviews and I never was able to get a different position.

      5.0
      Dec 2, 2013

      Excellence personified

      Manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Excellent company with a genuine focus on serving its members the right way. USAA will always choose the best, most ethical approach in dealing with its membership. It truly lives its motto of "We know what it means to serve." It also is committed to being a technology leader in its field.

      Cons

      Sometimes rigid management; employees can become too overly engrossed in USAA matters at the expense of "having a life outside of USAA."

      Viewing 7159 - 7161 of 7,687 Reviews
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      ReviewsUSAA reviews

      Glassdoor has 8,378 USAA reviews submitted anonymously by USAA employees. Read employee reviews and ratings on Glassdoor to decide if USAA is right for you.