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      USAA

      Engaged Employer

      USAA reviews

      3.2

      46% would recommend to a friend

      (7,685 total reviews)
      avatar

      Juan C. Andrade

      41% approve of CEO

      42% positive business outlook

      Ratings by category

      3.8

      Compensation and benefits

      3.6

      Diversity & inclusion

      3.3

      Culture & values

      3.1

      Work/Life balance

      3.0

      Career opportunities

      2.6

      Senior management

      USAA has an employee rating of 3.2 out of 5 stars, based on 7,685 company reviews on Glassdoor which indicates that most employees have a good working experience there. The USAA employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      8K reviews
      5.0
      Oct 17, 2013

      Great company to work for

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      culture wise it is good. Great benefits

      Cons

      Can't think of any cons

      2.0
      Oct 17, 2013

      Stuck in old ways, lack of specific skills

      Quality assurance engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      USAA is constantly a top 3 Best Places to Work in IT; however I don't feel the criteria is specific to IT. I'd say they may have the best overall benefits as a company...but that doesn't mean they are the best place for IT employees. From a company, they have lax hours, big bonuses (but low compensation), and good health/401K/PTO. In IT they give you a desktop computer and a flip phone as of 2013. That's not what I would expect in the best place to work in IT. They have good customer service, but sometimes it surprises me how good it is after seeing under the covers.

      Cons

      As a top military/veteran recruiting company with military founders, there is obvious cultural impact of military values. No disrespect for the military, but in my opinion some military values conflict with business decisions. Individual success seems to be more time-based than effort-based; and team leads are put in place that don't know the basics of their business area. I don't think it's appropriate for a test lead to not know the basics of the testing life cycle while leading a team. If you are a 9-5 person looking for easy work, you can coast for a long time in a lower position. If you want to change things up and challenge yourself, make sure you are hired in as a director or above.

      3.0
      Oct 16, 2013

      It was ok

      Financial advisor
      Recommend
      CEO approval
      Business Outlook

      Pros

      Bonus and salary about 53k per year

      Cons

      Micromanagement, hard to promote up, call center

      Viewing 7183 - 7185 of 7,685 Reviews
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      Glassdoor has 8,376 USAA reviews submitted anonymously by USAA employees. Read employee reviews and ratings on Glassdoor to decide if USAA is right for you.