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      USAA

      Engaged Employer

      USAA reviews

      3.2

      46% would recommend to a friend

      (7,684 total reviews)
      avatar

      Juan C. Andrade

      41% approve of CEO

      42% positive business outlook

      Ratings by category

      3.8

      Compensation and benefits

      3.6

      Diversity & inclusion

      3.3

      Culture & values

      3.1

      Work/Life balance

      3.0

      Career opportunities

      2.6

      Senior management

      USAA has an employee rating of 3.2 out of 5 stars, based on 7,684 company reviews on Glassdoor which indicates that most employees have a good working experience there. The USAA employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      8K reviews
      1.0
      Sep 15, 2013

      Financial Foundations

      Financial foundations specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      The only thing I like is talking to the people on the phone - sad but true

      Cons

      Too micromanaged and there's lots of favoritism. The more you do the more they want - never good enough

      3.0
      Sep 13, 2013

      Great Co-workers, Great Management, Incredible Benefits, Difficult to Promote

      Claims adjuster
      Recommend
      CEO approval
      Business Outlook

      Pros

      USAA is a very strong company with strong ties with the military. USAA has exceptional benefits and co-workers. There is a lot of opportunity to learn on the job. For example there is a fabulous mentoring program. There are also committees that you can participate on to expand your knowledge. USAA pays for your education. Management really wants to hear your ideas and many of the changes that happen come from the ground up. There are several different programs for getting your ideas to management.

      Cons

      Difficult to promote and I don't like the call center environment for claims adjusting. I think there could be improvement on the process of adjusting claims.

      1.0
      Sep 13, 2013

      Horrible experience

      Financial advisor
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good benefits, nice bonus, gym on site

      Cons

      Everything else. Its a very corporate environment where the only way to succeed is to brown nose. The financial advisor position is a joke, most time is spent trying to explain to the member why they were randomly transferred to you. There is a reason this position is always posted, nobody stays once they are hired.

      Viewing 7207 - 7209 of 7,684 Reviews
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      Glassdoor has 8,375 USAA reviews submitted anonymously by USAA employees. Read employee reviews and ratings on Glassdoor to decide if USAA is right for you.