USAA reviews

3.2

46% would recommend to a friend

(7,682 total reviews)
avatar

Juan C. Andrade

41% approve of CEO

42% positive business outlook

USAA has an employee rating of 3.2 out of 5 stars, based on 7,682 company reviews on Glassdoor which indicates that most employees have a good working experience there. The USAA employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

8K reviews
1.0
Aug 15, 2013
Recommend
CEO approval
Business Outlook

Pros

Nice building and nice cafeteria.

Cons

Low salary for the amount of work required. No commissions either but you are required to sell , write policies and get referrals. Terrible micromanagement. Non stop calls without breaks in between. Very stressful on the phones and dealing with management, they work you like a slave and management talk to you like a child. No room for advancement, you are stuck on the phones with not time to breathe between calls. The morale is very low and depressive.I just stood up one day and said this is enough, just walked out and got another job with better pay. NEVER AGAIN WILL MAKE THIS MISTAKE... .....

4.0
Aug 13, 2013
Recommend
CEO approval
Business Outlook

Pros

USAA is very organized and well structured. They take care of their employees very well and have high expectations of their employees. Their salaries are good, benefits are very good and perks are also good.

Cons

There are two ways to view the world...the USAA way and the wrong way. USAA has a very bad case of the Emperor's new clothes. If it has been dictated from above you had better not go against it, regardless of common sense or other justifications, lest you stunt or end your career at USAA

Viewing 7225 - 7227 of 7,682 Reviews

Glassdoor has 8,373 USAA reviews submitted anonymously by USAA employees. Read employee reviews and ratings on Glassdoor to decide if USAA is right for you.