USAA reviews

3.2

46% would recommend to a friend

(7,682 total reviews)
avatar

Juan C. Andrade

41% approve of CEO

42% positive business outlook

USAA has an employee rating of 3.2 out of 5 stars, based on 7,682 company reviews on Glassdoor which indicates that most employees have a good working experience there. The USAA employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

8K reviews
3.0
Aug 13, 2013
Recommend
CEO approval
Business Outlook

Pros

Great salary, bonuses, and benefits for San Antonio, better than most companies' retirement plan, beautiful campus with cafeterias, fitness centers, Starbucks, company stores. In general, co-workers are smart and dedicated. Mission of serving the military is noble.

Cons

Two-faced management who say they want feedback but never do anything with it. Never experienced a place where managers are so threatened by employees' growth that they literally stand in the way of development. They say they want creativity and innovation, but what they really want is butt kissing and not rocking the boat. Very heavy military style still permeates. This is not a winning formula for the fast-changing world we live in, and as soon as the workforce becomes predominantly millenials, they will not tolerate it. Managers in positions that are way over their heads or have no experience managing. Career paths are very limited in many areas. Some areas get millions in funding, other scrape by on a penny and a prayer. Approvals and processes will kill you and take forever. This is a very slow moving company. Things do not happen spontaneously here. Work-life balance will depend on what area you work in, and who your manager is. Some are OK with working from home, many are not. You may put in 60 hours a week, but will be asked to do more, and god help you if you make a mistake in the zero-mistake tolerance atmosphere. If you are the kind of person who can come in, do their job quietly without trying to go outside the lines, you may thrive in this environment. If you are creative, want to innovate, or want to try things outside your job description, this isn't the place for you.

5.0
Aug 11, 2013

Awesome career....needed a change

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

In IT, 2004-2006 were the best years.....got lots accomplished while operating as a high-performing team. IT was assertive, forward thinking....good pay, great benefits, good camaraderie....

Cons

Often times, it could take too long to make decisions. Plan, do, check , act thinking was not yet institutionalized.

2.0
Aug 10, 2013
Recommend
CEO approval
Business Outlook

Pros

Great benefits - 8% + match on 401k contributions, good medical coverage, on site services, they paid for me to obtain my CFP® and a number of other designations, licenses and sales training.

Cons

Management is not open to candid feedback from employees. The pay is low even with the annual performance bonus. Coaching sessions with managers are discouraging, Peer rankings and performance tracking are not transparent. Schedules are bid annually and even tenured employees can get stuck with Saturday or late night shifts. There are more chiefs than Indians.

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