USAA reviews

It is a call center environment so you are expected to be logged in to your phones helping members when at your desk. It can be very, very busy and hard to keep up if your time management skills are subpar. Not really a con per say, but there are people that don't fit well into this environment.

Being a Policy Service Advisor is probably the worst job you can have at USAA. At the Sacramento office specifically, you were not there to “support” the Customer as much as you were there to try and upsell a bunch of crap bolt-on services that were 90% of the time not even relevant to the call. “I’m sorry to hear that you’re having problems paying your insurance bill this month, but could I interest you in a Personal Article Floater policy?” What a crock! You are expected to PUSH so many services and products, answer so many calls a day, and key so many pieces of mail. Break times and lunch times were constantly shifting, there was no consistency or flexibility and you could only take a 35 min. lunch. If you were sick or needed time off that was not planed several weeks into the future (life happens), it was considered an occurrence and you were dinged for it. Your calls were monitored and you were always reminded of what you were doing wrong. And good luck moving into another job, you were STUCK in Policy Service for life! I went to this company because I had heard how great they were…but several people at USAA told me that things had been changing over the last 4 – 5 years and I should get out now…which I did. When USAA announced they were selling their Sacramento buildings, I decided to bail. About 1 year after I got out, they closed the campus in Sacramento and shipped all the jobs to other offices.