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      USAA

      Engaged Employer

      USAA reviews

      3.2

      46% would recommend to a friend

      (7,687 total reviews)
      avatar

      Juan C. Andrade

      41% approve of CEO

      42% positive business outlook

      Ratings by category

      3.8

      Compensation and benefits

      3.6

      Diversity & inclusion

      3.3

      Culture & values

      3.1

      Work/Life balance

      3.0

      Career opportunities

      2.6

      Senior management

      USAA has an employee rating of 3.2 out of 5 stars, based on 7,687 company reviews on Glassdoor which indicates that most employees have a good working experience there. The USAA employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      8K reviews
      5.0
      Dec 2, 2013

      Excellence personified

      Manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Excellent company with a genuine focus on serving its members the right way. USAA will always choose the best, most ethical approach in dealing with its membership. It truly lives its motto of "We know what it means to serve." It also is committed to being a technology leader in its field.

      Cons

      Sometimes rigid management; employees can become too overly engrossed in USAA matters at the expense of "having a life outside of USAA."

      4.0
      Nov 18, 2013

      USAA is a great company to work for.

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      The benefits are good and they empower their employees to always learn more and improve their net worth.

      Cons

      The work load can get pretty intense and the window for promotions can be very small with the large amount of employees within the company.

      4.0
      Nov 17, 2013

      Serves the military families, takes care of employees

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Provides good benefits to the employees. USAA does not act like other bottom-line oriented financial institutions. It has a sense of pride in serving the military families.

      Cons

      Due to stability of the job, some bored/insecured(?) employees engage in a lot of politics and proactive backstabbing. There can also be strong cultural boundaries rooted in the past.

      Viewing 7315 - 7317 of 7,687 Reviews
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      Glassdoor has 8,378 USAA reviews submitted anonymously by USAA employees. Read employee reviews and ratings on Glassdoor to decide if USAA is right for you.