USAA reviews

3.2

46% would recommend to a friend

(7,687 total reviews)
avatar

Juan C. Andrade

41% approve of CEO

42% positive business outlook

USAA has an employee rating of 3.2 out of 5 stars, based on 7,687 company reviews on Glassdoor which indicates that most employees have a good working experience there. The USAA employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

8K reviews
3.0
Nov 17, 2013

Great benefits-Call Center work stressful

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

You get to work with great people both the employees and the members. Job is very stable and almost impossible to get fired from. Lots of overtime opportunities and shift swapping. Somewhat flexible schedules.

Cons

You have to take a lot of very repetitive phone calls. The phones are always busy which leads to a lot of cancelled team meetings and coaching sessions. They expect you to sell, sell, sell using RST. You cannot offer a product unless a need is uncovered. There is little growth opportunity in management as most managers have been there a long time.

Viewing 7318 - 7320 of 7,687 Reviews

Glassdoor has 8,378 USAA reviews submitted anonymously by USAA employees. Read employee reviews and ratings on Glassdoor to decide if USAA is right for you.