USAA reviews

3.3

46% would recommend to a friend

(7,681 total reviews)
avatar

Juan C. Andrade

41% approve of CEO

42% positive business outlook

USAA has an employee rating of 3.3 out of 5 stars, based on 7,681 company reviews on Glassdoor which indicates that most employees have a good working experience there. The USAA employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

8K reviews
1.0
Oct 12, 2012
Recommend
CEO approval
Business Outlook

Pros

very clean, and the members are usually respectful. the building is a secure and well lit working environment. Yearly bonus as well as health benefits.

Cons

Old Technology hardware and software, software that breaks constantly making general tasks take lengthy amounts of time. floor management passes the blame to any target. Loads of Office politics and squabbles that make working here entirely un-worth putting up with the constant assault on your mental state.

4.0
Oct 11, 2012

Great Place for a Career

Recommend
CEO approval
Business Outlook

Pros

Always have the opportunity to be challenged and grow. Never get bored with work. Opportunity to promote and move if you actively participate in your job and in the company. Good health benefits. Lots of great management, of course not all managers are created equal though.

Cons

Paid time off has always been a sore point. Not that you don't get enough, but using it. Everyone bids by seniority and if you get into higher positions and you don't have ten plus years you may never get a holiday week off if prepared. You bid a year in advance for next years time off, so you need to know schedules and such. Otherwise awesome! Inbound call center, heavy for some parts of claims.

1.0
Oct 8, 2012

I am not a salesperson.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Salary is great, in-house cafeteria is great, shifts are good, and the insurance benefits are phenomenal!

Cons

Being expected to sell products you are unfamiliar with. Not receptive to illness/injury - of which I had both and was ridiculed for it repeatedly.

Viewing 7336 - 7338 of 7,681 Reviews

Glassdoor has 8,371 USAA reviews submitted anonymously by USAA employees. Read employee reviews and ratings on Glassdoor to decide if USAA is right for you.