USAA reviews

Management treats you like a child by constantly looking over your shoulder and instilling fear in their employees. They have the military mentality. Managers are like officers and the employees are like the enlisted. If you don't like this format, do not work there. They will work you to the bone. I knew several people that always worked through their breaks and lunches just to stay on top of the sheer overload of work. To management, it all about numbers and crunching them. The training is subpar as well. They push you through a quick overview, and expect you to be a top performer on day one after training. The management expects you kiss up to get a promotion, and you will get one even if you’re not qualified. Most managers do not know how to manage. Hard work goes unnoticed. You need to have your own agenda for working at this place. The company does not have competitive products anymore for their "Members." If you buy from them, you should shop around. I have found that car insurance is better at Gieco, homeowners at Farmers, banking and investing at Charles Schwab (free atm use all the time, world wide). Service at those firms is great too.

"Wealth Management" Division a joke,. Simplistic product offerings: Managed money platform, mutual funds, Long Term Care, Trusteed IRAs, CD's. Oh, throw in Whole Life Insurance and thats about it. Really the Mass Affluent segment is the real target market. CRM rool they use doesnt work well. Financial Planning software is highly questionable and plans provided clients is an akin to financial malpractice. Bloated middle management. Lke the military, chain of command very important here. Highly, highly beaurocratic. Lots of recent external directors and AVPs hired from banks. NOT GOOD for maintaining the simplistic culture of the past. Big product push now and the foreseeable future/. Problem is the products arent that competitive.