USAA reviews

3.3

46% would recommend to a friend

(7,682 total reviews)
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Juan C. Andrade

41% approve of CEO

42% positive business outlook

USAA has an employee rating of 3.3 out of 5 stars, based on 7,682 company reviews on Glassdoor which indicates that most employees have a good working experience there. The USAA employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

8K reviews
3.0
Feb 2, 2012

Hit or Miss

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The organization really takes care of it's employees and really strives to make the campus a place where not only can you work but you can relax. Benefits are great! Bonuses are nice.

Cons

Hard to move up. They hire externally a lot more than internally, so if you are hired its harder to move up within the company.

5.0
Jan 20, 2012
Recommend
CEO approval
Business Outlook

Pros

Great benefits: 8% 401k match, Annual performance bonus in 2010 was 18% of our annual salary (highest ever, average is 14%), Christmas Bonus you get an extra 2 week paycheck, flexible with time off, we get a $3000 Health Spending Account every year for a family of 4 people. Health plan with Humana covers 90%. Lots of training. I walked in knowing nothing about insurance and now I could run my own agency

Cons

Call center environment... if you don't mind that, you'll go very far. Little time between calls. A strong push to offer a new product on every call from management.

3.0
Nov 30, 2011

A company growing up

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The benefits and pay are great and the best lever used to keep employees on board. The mission of serving the military is intoxicating!

Cons

The company operates in a vacuum and has no transparency! It is one of the few companies trying to look forward without letting go of antiquated practices like having a separate place for Executuves to eat. This creates a culture and class war that perpetuates a lack of transparency.

Viewing 7390 - 7392 of 7,682 Reviews

Glassdoor has 8,373 USAA reviews submitted anonymously by USAA employees. Read employee reviews and ratings on Glassdoor to decide if USAA is right for you.