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      USAA

      Engaged Employer

      USAA reviews

      3.3

      46% would recommend to a friend

      (7,681 total reviews)
      avatar

      Juan C. Andrade

      41% approve of CEO

      42% positive business outlook

      Ratings by category

      3.8

      Compensation and benefits

      3.7

      Diversity & inclusion

      3.3

      Culture & values

      3.1

      Work/Life balance

      3.0

      Career opportunities

      2.6

      Senior management

      USAA has an employee rating of 3.3 out of 5 stars, based on 7,681 company reviews on Glassdoor which indicates that most employees have a good working experience there. The USAA employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      8K reviews
      4.0
      Jul 4, 2010

      USAA: A great place to work

      Financial planning
      Recommend
      CEO approval
      Business Outlook

      Pros

      USAA offers employees world class benefits in a friendly working environment. The management goes out of their way to offer employees assistance during periods where personal matters get in the way of job performance. The facilities are some of the best around; there is a gym, several food options, sport courts, Dr. offices, ping pong, computers, WiFi, etc. all on site.

      Cons

      The major downside to working with USAA is most positions are phone jobs. This is not telemarketing, but the call centers are mostly inbound, and it makes developing a relationship with an individual difficult. Most people love USAA, but their loyalties are at the company level not with any specific employee.

      4.0
      Apr 15, 2010

      Good climate to work in, but some things still lacking

      Member service representative iii
      Recommend
      CEO approval
      Business Outlook

      Pros

      -Benefits, benefits, benefits -health care, on site gyms, all kinds of programs benefitting employees, their family and the community -Co-workers and colleagues are amazing people with a variety of background and experiences -Advancement and opportunities for change are high, but you are REQUIRED to give at least a year in the first job you are hired. -Constant change (this can also be a bad thing for some)

      Cons

      -Low wages -Have to commit a year to the first job you're picked for -Personally, I found the training program to be prohibitively slow. -Communication amongst teams and management is not stellar, but does seem to be improving. At least it's something on which management seems to be concentrating.

      Viewing 7405 - 7407 of 7,681 Reviews
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      Glassdoor has 8,372 USAA reviews submitted anonymously by USAA employees. Read employee reviews and ratings on Glassdoor to decide if USAA is right for you.