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      USAA

      Engaged Employer

      USAA reviews

      3.3

      47% would recommend to a friend

      (7,679 total reviews)
      avatar

      Juan C. Andrade

      43% approve of CEO

      43% positive business outlook

      Ratings by category

      3.8

      Compensation and benefits

      3.7

      Diversity & inclusion

      3.3

      Culture & values

      3.2

      Work/Life balance

      3.0

      Career opportunities

      2.6

      Senior management

      USAA has an employee rating of 3.3 out of 5 stars, based on 7,679 company reviews on Glassdoor which indicates that most employees have a good working experience there. The USAA employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      8K reviews
      5.0
      Feb 18, 2012

      Paradigm shift from other employers

      Instructional designer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Culture of strength and growth. Caring people. Excellent pay. Strong leadership, both local and execs. Great benefits. Mature company.

      Cons

      Ultra tight security creates roadblocks for innovators. A form for everything instead of a person. No expectation of personal privacy.

      2.0
      Feb 14, 2012

      Don't Believe the Hype

      Member relationship specialist i
      Recommend
      CEO approval
      Business Outlook

      Pros

      USAA offers great benefits such as medical, dental, eyecare, short term disability and 401K with employer match up to 8%. They also provide performance based bonuses. They have a great deal of conveniences right in the office such as an on-sight pharmacist, several health clubs, multiple cafeterias and several fast food chain restaurants, several company stores and a daycare center.

      Cons

      The down side to receiving the quality benefits is that you must work extremely hard. Most of the call center staff are extremely overworked due to staffing attrition. Your performance is mostly measured on how many additional products you can get the customers to buy not on the quality of your assigned job. There are many micro-managers and because they want to move up the corporate ladder they will do whatever it takes without regard for their team's efforts. I'm not sure how much longer they can operate in this manner since many employees are so stressed that they must medicate themselves to get through the day.

      3.0
      Feb 12, 2012

      OK

      Quality execution senior
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great benefits and experience at USAA

      Cons

      Non-sense Disgruntled employees that are stagnant in their careers

      Viewing 7423 - 7425 of 7,679 Reviews
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      Glassdoor has 8,369 USAA reviews submitted anonymously by USAA employees. Read employee reviews and ratings on Glassdoor to decide if USAA is right for you.