USAA reviews

3.3

46% would recommend to a friend

(7,681 total reviews)
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Juan C. Andrade

41% approve of CEO

42% positive business outlook

USAA has an employee rating of 3.3 out of 5 stars, based on 7,681 company reviews on Glassdoor which indicates that most employees have a good working experience there. The USAA employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

8K reviews
3.0
Jan 6, 2009
Recommend
CEO approval
Business Outlook

Pros

Great benefits. Decent pay. As a company, it seems to encourage and provide for professional (ie certifications, education) development.

Cons

It's a call center. There used to be pride in the concept of providing actual competent financial advice. Now it's about how much product can be shoved out the door and how fast. Management is either blind or deceitful in their descriptions of perceived issues voiced by financial advisors as a group. Perhaps like any other organization, management is composed of a few competent, respectful and enjoyable mangers, but also is replete with those whose primary concern is not allowing their shortcomings or mistakes to be noticed/seen/heard by others so as to advance their postion. In general, chance can be good. However, it seems that the mantra is change is always good without any forethought as to whether or not change for the sake of change is sensible. Unfortunately, there seems to be decension among the ranks and many hardly ever know what's going on, and belief in direct management and morale is often quite low.

4.0
Dec 17, 2008
Recommend
CEO approval
Business Outlook

Pros

Great opportunity for professional development, with tuition reimbursement.

Cons

The campus is very secure, but it becomes quite an obstacle for family/friends visiting.

3.0
Dec 11, 2008
Recommend
CEO approval
Business Outlook

Pros

- Good pay + bonuses and beneifts - Learn about military and earn a lot of knowledge in your field - Financially Stable company to work for. - Good ethics and integrity when it comes to business decisions - Executive Managment is top notch

Cons

- Very hard to move horizontally, if you start there in the front office or call center you tend to get trained on one skill, limiting your career development - Call center job has a long way out til your finally off the phone, expect to be on the phones for atleast 5 years. - Middle management can be inconsistent, you will get opportunities depending on where you are placed. - Front office jobs do not have much flexibility as they are dictated by the Call volumes.

Viewing 7429 - 7431 of 7,681 Reviews

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