Light at the end of the tunnel but you have to walk quite a distance to get to it.
Pros
One of the best call centers in the Valley to work for. Compared to some, you don't have to worry about layoffs or downsizing. The pay is pretty decent and the bonuses are nice. It's a big building with a good size fitness center and covered parking. The cleaning crew is pretty nice as well. They have company picnics and holiday parties.
Cons
Getting promoted is a trial by fire and sometimes is not WHAT you know but WHO you know. Forget trying to get a job in the IT area unless you are a temp if you already work at USAA. They only hire from within that area which I think is unfair. At the beginning of the year, upper management was talking up work from home. Now they are quietly sweeping it under the table. They also ticked off a lot of employees in the bank with a recent "optimization" which really caused major discord among employees. When Joe Robles came on board, he talked about the open door policy but many believe it's a myth as they fear repercussions from upper management.