USAA reviews

3.3

46% would recommend to a friend

(7,681 total reviews)
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Juan C. Andrade

41% approve of CEO

42% positive business outlook

USAA has an employee rating of 3.3 out of 5 stars, based on 7,681 company reviews on Glassdoor which indicates that most employees have a good working experience there. The USAA employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

8K reviews
4.0
Sep 27, 2008
Recommend
CEO approval
Business Outlook

Pros

Extremely good benefits 401k match dollar for dollar up to 8% Pension Plan Christmas bonus (usually 1 bi-weekly pay check) state of the art on campus gyms

Cons

pay is not great for loan officers should be base plus bonus/commission but they (sr mgmt) say they are scared it would reduce quality of work. no real career path as loan officers, so career training/progression my you manager does not exists USAA does loans but is really a mortgage broker since they sell loans to GMAC, PHH, or US BANK so really restricted on types of loans they can do 18 month time in position, so your stuck in the Real Estate dept till then unless they need you somewhere else Too many section managers, that know very little about mortgages and have just been with the company forever so they got promoted

4.0
Sep 16, 2008
Recommend
CEO approval
Business Outlook

Pros

USAA is without a doubt one of the most respected companies in the United States to be employed by. They take customer service very serious and also care about the happiness of their employees.

Cons

You without a doubt will be micro managed and timed on everything that you do; lunch, going to the restroom, making a personal call, what ever it is it doesn't matter. Logging out of your system for anything is tracked even doing extra work on a file that leads you to be unavailable to incoming calls.

Viewing 7435 - 7437 of 7,681 Reviews

Glassdoor has 8,372 USAA reviews submitted anonymously by USAA employees. Read employee reviews and ratings on Glassdoor to decide if USAA is right for you.